Goodyear Auto Service

"Outstanding service here today. We had the misfortune of a flat tire on the way home to Orlando. Got the vehicle to this Goodyear location and received amazing and honest service from Manager Dwayne H. and all the staff there. They effectively repaired the tire when they could have easily sold us a new one. We are always impressed by honesty and good service and this exceeds the standard. If ever we need car service in the Savannah area again, we'll come back here, no doubt."

"I’ve never done this before! But this time I came to the store about two weeks ago for a tire rotation and balance that I purchased almost 5 years ago. The lady up front was really helpful and polite she couldn’t find me in the system with my old number or my new number, but she make it happen and spoke with someone outback - don’t know who and she grandfathered me in. Due to they only found one invoice with balance and tire rotation for ONE tire only and that doesn’t make any sense in the system. So They took the truck to the shop and they couldn’t do it because I didn’t have the proper lug nut, so the lady told me to buy the proper lug nut and come back, we will take care of you.. two weeks later I came back and I spoke to Dwayne Halsey first of all I went over the whole thing again explaining the whole situation and he didn’t believe me, he also called the nice lady from two weeks ago even though it was her day off and she said she DID have a open ticket. DWAYNE went outside and this time he was trying to get any excuse to NOT do the job. This time he walked around my vehicle and after inspection he said he couldn’t do the job due to one of the tires was chopped. I persisted and he call a mechanic, the mechanic said its not issue we are just going to place that tire in the rear so its fine. We went back inside, again he still wasn’t happy! he was going to make me pay half of the lifetime warranty. At this time it was already 45 minutes into my appointment.. I said alright I’ll pay the $40 half price. And I said can I also get the district regional manager please so I can speak to him regards to the system? And he said “so I tried to help you and you still tried to go over me” I reply is nothing against you guys or anything it’s the system. And he said I can no longer help you since I requested the district regional manager info. At that time I was really upset and I said you are being recorded with my phone.. and yes I was upset, he reply GET OUT OF MY STORE.. I requested a business card from DWAYNE he give it to me with an attitude and said GET OUT OF MY STORE.. I called corporate file #1850392. this is terrible Customer service, my recommendation is to have the right people upfront and have some kind of HR customer service course or something. I expect a follow up in this matter… thank you.."

"Exceptional Service from Dwayne at The Good Year Auto Service I recently had the pleasure of experiencing exceptional service at The Good Year Auto Service, and I couldn't be more impressed. As I was traveling from North Carolina to Florida, I encountered an unexpected issue with my tire's air valve, and most places were closed on a Sunday. Fortunately, I stumbled upon The Good Year Auto Service, and that's where I met Dwayne, who went above and beyond to assist me. Dwayne's professionalism and dedication to his work truly stood out. Despite it being a busy day, he took the time to listen to my concerns and promptly assessed the situation. His expertise and attention to detail were evident as he efficiently addressed the issue with my tire, ensuring that I could get back on the road safely and without delay. Moreover, Dwayne's friendly demeanor and genuine willingness to help made the entire experience incredibly positive. His customer service skills are truly commendable and made me feel valued as a customer. I was thoroughly impressed by his knowledge and willingness to go the extra mile to ensure customer satisfaction. The facilities at The Good Year Auto Service were clean and well-maintained, and the entire team appeared to be as professional and courteous as Dwayne. The level of care and expertise provided by Dwayne and the team at The Good Year Auto Service has left a lasting impression on me. I highly recommend The Good Year Auto Service to anyone in need of professional and reliable tire service, and I am immensely grateful for Dwayne's outstanding assistance. Thank you to Dwayne and the entire team for turning what could have been a stressful situation into a truly positive experience."

"While I was in the store last Saturday buying tires on my daughter and I needed tiers for my S55 AMG, Mercedes, Dwayne and Johnnie help me they were real knowledgeable about the sales that they had going on and help me to purchase two new tires even though I did not know if they would work they help me to find the size of the tire The right tires to use and they were perfect. I really appreciate the help. They were very knowledgeable about the business and about Customer Service. I really appreciate them."

"John Wells was excellent!! He was very courteous, informative and he was able to get the vehicle done very quickly. I was 5 hours from home on a Saturday and still 4 hours away from my destination when my tire basically came apart - stranding me on the side of the Interstate. I was very distraught and wasn’t sure what to do and he helped make a very poor experience into a a much more positive one. He not only helped facilitate a new tire, but he also recommended replacing a second tire as well to prevent a similar experience occurring due to the age of the tires. Thank you so much for all of your help John, I sincerely appreciate it!! I wish I could give you 10 stars!!! Sincerely Jenn from Tampa"