AutoNation Hyundai Hilton Head Service Center

"Where do I even start… Angela here at Hyundai Hilton Head is beyond amazing… each person as well that I’ve spoken to have been so great and so welcoming and understanding!! I love being serviced where costumer service is above and beyond! Good job to everyone and keep being amazing!! ❤️"

"I am not one of those people who slams someone on a review normaly because I know things happen though I just bought this car and I now have no transportation because another shop has to figure out what you guys just sent out. I got my Tiguan from your dealer. The salesman picked it up and brought it to the Charleston location for me and from the day I drove it off the lot I’ve found issues. I’m a mechanic and I try to hope that others work to the same standards as I do but this is not the case here. The driver side mirror wasn’t ever bolted in all the way and was shaking. The door panel on that side was missing fasteners. The HVAC controls are shorting out and defrost functions are completely inoperable. The car went into safe mode as I was bringing my daughter to daycare so when I get home and look at the code it’s for a camshaft position sensor which was on your certified inspection report as being changed. I know it was changed because they left the original sensor in the center console. Though when I look under the hood I see a shady wiring repair at the connector which was also electrical taped which we should all know will melt off in an engine compartment and led to it shorting out when the exposed wires made contact. I don’t know what kind of mechanics you have or if you guys are just flipping cars with no regard for safety for the people who work hard to purchase these things trusting that what we buy will be functional and safe for our family to be in. It’s been at the Charleston location for a week and a half now while they’re trying to figure out what the hell is wrong with it and I’m stuck with a new car payment and no transportation. I would love to just cut my losses and sell it but I’m not like you guys and won’t screw someone else over. The Charleston AutoNation is angry because they have your screw up to deal with and aren’t being helpful. They won’t provide a rental so I’m having deal with this on my own and I have a toddler too. Thank you very much for an extremely unprofessional and overall terrible car buying experience."

"It took over 2 hours for my advance scheduled oil change & tire rotation and general vehicle check. Service Advisor and mechanic were friendly and helpful. Following this service I have noticed a distinct, hot oil leak smell that occurs only when the vehicle is idling or upon low speed deceleration, which never occurred prior to this service. I will now have to return and wait for them to find the source and remedy the problem."

"I loved everything about this place! Service rep Angela kept me updated on every single thing. Also my car was there maybe 4 days max. I would recommend anyone to go to this facility! Even the manager emailed me thanking me for stopping by. How often do you get that?"

"Service staff very friendly and helpful. Angela went out of her way to explain an issue to me after the service was completed. I suppose my only issue, and this is probably just a staffing/volume of work function, but it seems like two hours is a long time to wait for an oil change and tire rotation. But so it goes…"