O. C. Welch Ford Parts

"The O.C. Welch Ford quick lane manager was nice. But unfortunately I believe we got a new tech that has zero clue what he is doing. We got the works service. The oil was all over every component we could see under the vehicle!! So we wiped it down as much as we could because it was leaking on the concrete at the RV resort we are staying at! I called the manager just to share that it happened. He had us go back the next day. Again the manager was nice and told us they would checked the levels to be sure we had the correct amount of oil and they washed underneath the truck. After leaving there we went to the carwash. The next morning it still had oil coming from somewhere! We could only assume the guy spilt it everywhere cause there’s that much oil we are seeing! Now we tow a RV and are leaving the area so we checked the tires like we just did a few days before the Ford service and WELL he put the tire pressure 20 pounds OVER what the door tag says!!! What a disaster!!!! I would expect this from a jiffy lube not a ford dealership."

"Without having to type out a novel.. I just want to say that we started of with a truly awful experience. Lots of back and forth from the advisor working with us. Even when my husband would stop into the service department to speak with him, he wasn't helpful and was often times combative. He told one of the supervisors that my husband was a liar--even with him standing right there. Finally the service director stepped in, and was able to resolve an ongoing 4 month the issue within a day. He was able to balance out the over all experience and we are truly grateful for him. Its been a long 4 months without our vehicle, but we are glad to finally have it back in our driveway. Mr. O.C. Welch, thank you for having someone like Brent on your team!"

"Went in for an oil change today. Last time I was there were no such thing as an appointment, I called 2 days ago and no appointments. Today my walk in time is going to be at least 4 hours because there are appointments in front of me. Whe I asked how can I make an appointment I was told a 3rd party was making them. I feel bad for the service department. Not enough staff and obviously over booked. Since I've prepaid for oil changes I'm kinda stuck. I'll update if it looks worse."

"OC Welch quick lane is excellent again! You need to make an appointment for an oil change now, but that’s fine by me. I arrived, turned over my keys, and waited in the little Café. In and out=1 hour. The difference is Michael (the new Quick Lane manager), he is organized, polite, and professional. The mechanics took care of my vehicle, thank you. (I bought six cars over the past 22 years from OC—the quality, loyalty, and respectability has nose-dived over the past several years—Michael Anderson made me feel like a valued customer again.)"