Empower Federal Credit Union 65 State Street, Auburn, NY 13021

"Run from this Credit Union! I had a motorcycle loan with them. The first major fiasco involved Empower adding a $1,200 insurance policy to my loan because they claimed I didn't have insurance (I did). This took a major amount of time to get credited back. My insurance company actually offered to pay the fee themselves because Empower was so difficult to work with. 2nd major problem: I paid my loan off early, Empower applied my final payment to a "savings account" and then started calling saying that I was past due. I explained the loan was paid and they finally found the payment in some hoaky savings account! Then, to top all that off, Empower reports to the credit bureau that I am late on my payments, when in fact I am paid in advance! This Empower Credit Union is a total mess! Avoid for your own sake!"

"I don't like waiting on hold for hours just to get an Empower bank employee briefly answer, was supposed to be transfered to the loan department but the phone was routed back to on hold. I'm very upset about this!!!! . I'm very upset with this method of."

"Worst bank I’ve ever had to deal with. Their main goal is to make it as inconvenient as humanly possible to have access to YOUR money. Empower is a complete joke. Please do yourself a favor and never bank here. You’re better off stashing your money under your mattress."

"Worst bank I have banked with. They won't let me even see how much I have in my own account. You can call and verify everything about you but they won't tell you anything unless you have a magic password that you can not remember because I don't use the account that much and it's been open for 5 years. Will be closing my account tomorrow finally. Also asked for rates on mortgages and they told me they won't help with any of it."