Firestone Complete Auto Care

"I requested an appointment online for 10 am the following day, I did not receive any communication that the appointment was set for 10 until after that time had passed. I paid $134.35 for mount and balance of four tires. As I was driving back to work after picking my car up I noticed a sound and pulled over. Visually looking at everything while on the side of the road I did not see anything out of the ordinary. Once I arrived back at work and could take a better look I found that all of the lug nuts on my right rear tire were loose causing the rim to move around while I was driving. I then checked and on the front right tire two of the lug nuts were loose. The left front and left rear also had two of the lug nuts loose. I then called the store and was asked to bring the car back which I couldn't do as it was unsafe to drive. The gentleman I was speaking to happened to be the tech that worked on my car and stated he knew something was wrong with his air gun as he installed the tires."

"From the start the gentleman that initiated the entire process was exceptional with his knowledge and verbalizing my options. My car had to stay there for a few days as my tires had to be ordered - another process that was remarkably done. Gab took my calls the day my car was being worked on (the three times I called) with excellent customer service! When I arrived the service he gave continue. The customer service that Gab gave is a few and far between these days. His customer skills made it as if I was the only customer in the waiting room - It was packed with customers. Ervin did a fantastic job putting my tires on, balancing them and inflating them all to psi requirement. He meet me when I was there to pick up my car and explained fully how things happened with my run flat tire and went above and beyond in detail. I have been coming to this Firestone Center for years...It is the BEST place to have your vehicle worked on...Their staff is exception and knowledge. Thank you ALL"

"Amir was very nice and helpful along with the manager. They have great customer service. I had initially had an appointment at another Firestone but for some reason that one didn't open on time so I called this Firestone and Amir was very helpful and told me to come on in and they would work me in once I got there both him and the manager did their best to give me the same quote I received at the other Firestone and in the end they saved me money. My service was done in a timely manner even though it was Christmas weekend. I was very pleased with my service and was greatly appreciative for all they did for me. I will definitely be going back to them in the future."