Firestone Complete Auto Care

"The staff is always courteous, listens well to the description of the vehicle's condition of concern, explains quirks known about certain vehicles, presents a recommended work plan in a very clear way to "non-gear heads." Customers are greeted and addressed in a joyful, respectful manner as a valued customers. Applicable warranties are applied without difficulty. Military veterans also receive a discount. I especially support commercial entities that offer recognition and financial participation to employees to elevate their intrapreneurially-based work ethic. I was impressed to see a woman mechanic. The vehicles are always handled with consideration not to disrupt the vehicle's neatness."

"I am so pleased with the service I always receive at Firestone Augusta. Joe and his team never let me down. They do what they say and resolve my problems. The 6 months same as cash is also a nice touch and allows me to visit more regularly. I would rate the service at the Broad Street location (Augusta) 1- Stars."

"Haven't had a better tire purchasing experience in a long time. I needed two rear tires on my beat up old 2005 Tundra for a drive back to Savannah and I needed them on short notice. Joe and the team at this location did it quickly and professionally and also found some major problems in my alignment that they fixed. I've had my vehicle aligned twice before at a competitor and now I'm not even really sure if the competitor even DID anything because Joe was able to take most of the body shudder and a hard pull to the right out of my old truck. And he did it quickly and inexpensively and the data sheet I was given on the alignment was far more detailed than anything I've received before. Kudos to the folks on the team here. I'll be taking my vehicle to a Firestone going forward due to my experience today."

"Tire warranty is a scam! I was told I may need to replace my tires soon. I bought these 4 new tires less than 10 months ago, and drove 14,356 miles on them. These were supposed to be 55,000 miles tires. I had the tires rotated and balance every 5,000 as required for the warranty!"

"Excellent and timely service. Quick diagnosis of the problem and its fix. Went the extra mile checking in my Firestone purchase history to see if I had the lifetime alignment and replacing my full sized spare with one of my old tires. May not do transmission work though."