Vic Bailey Honda Service 500 East Daniel Morgan Avenue, Spartanburg, SC 29302

"As of right now, I cannot trust most of the people who work here. I was essentially lied to about the update issues plaguing my 2023 Honda Accord. I came in roughly a week after finding out about an update that would fix my problems. I was told by everyone "Nope, Honda is still working on a fix and it will be pushed out when it's available" and every time I went in for service after that, same thing. Turns out, the service bulletin to fix my issue had existed for almost 5 full months before I decided to look it up myself. 5 months of dealing with software quirks here and there when I shouldn't have had to, and it would have been even longer if I stayed complacent and just took their word for it. If it was not for Pat Johnson letting me show him the service documents, I would have absolutely exploded in rage. This is NOT the service I want for a car that will end up costing me an entire year of my salary to pay off, I will NOT tolerate lies or negligence to check service bulletins for specific issues. That includes you Justin, you should know better as a Senior Tech. Ridiculous."

"Stopped by to ask about getting my key fob batteries replaced. Friendly service personal directed me to the parts department where an equally friendly parts person replaced both my key batteries immediately and sent me on my way without charge. Pretty awesome!"

"I've purchased and had my vehicles serviced at Vic Bailey Honda for several years now. They always do a great job with routine services and any warranty or recall work. the staff is very friendly. waiting area could be more comfortable its right in a busy walkway near bathrooms and seating needs updating but overall not terrible. only reason i did not give 5 stars is due to the fact that services always take forever. oil change tire rotation and multi point inspection with an appoinment you can expect to wait at minimum an hour usually closer to an hr and a half."

"The service was good and staff are friendly. I got my car back sensors installed here. My service advisor Justin Stephenson was very good in communicating the service updates and other requirements. He made me get my car before the promised time. This service center has a lobby for waiting customers with free coffee and vending machines. I recommend this place."

"Service experience overall was good. Terry the service manager was helpful and he agreed to drive my car to root cause a noise issue that I was telling about. No waiting time for dropping the car, no waiting time for their drop off service and over all experience is pretty good. Nothing to complain."