North Hills Automotive Augusta Street 1428 Augusta Street, Greenville, SC 29605

"I've had a lot of work done on my van at North Hills Auto with no problems up to this point, and probably wouldn't write this review if it wasn't for the way the owner himself treated me, in front of other customers. My Chrysler Town and Country had an alternator change approximately every 18 months for 6 years. This part came with a lifetime warranty on parts and labor, so other than losing my van for a day to replace it, it was fine. Well this last time wasn't the same, after receiving a phone call saying they weren't going to change it this time because of an oil leak. Even though it had a lifetime warranty. Keep in mind my van has had the same oil leak for 3 years, which is very manageable and not worth fixing. That being said, I changed it myself and called back to get a refund on the alternator because it was lifetime warrantied. The gentleman I spoke to agreed with me and asked me to stop by and pick up a check for the amount I paid. Well upon doing that, I was greeted by the Owner who made the decision not to pay for the part. His words were " we changed it 4 times and we're not changing it again, you're welcome". Please keep in mind the 3rd time it was changed they figured out the root cause. This vehicle required an OE alternator instead of an aftermarket, and still put the aftermarket on anyway. So of course the problem was for sure going to come back again. This Owner is very rude and unprofessional. How do you sell parts that are lifetime warranty and lie about it. On top of that they should have told me the last time it was changed, that this is it. Rather than hit me while I was down...."

"Incredible service! I’m consistently impressed with their communication. They work quickly and have diagnosed some very tricky issues with my car."

"Bought a set of tires there last year. Was surprised when I went back for rotation that they never input my mileage into the system so I wasn't quite sure where I was at. Not sure if the system automatically recommends a new set of tires but it's been less than a year and they're already pushing a new set on me. Probably only drove 9,000 mi."

"North Hills continues to provide our family with excellent service! Their staff is always kind and helpful, and they go above and beyond. They noticed that we had a nail in our back tire and just took care of it while they were doing other routine maintenance. They’re timely and dependable. They do a great job getting us scheduled quickly and provide a top notch car service that gets you where you need to go while you wait."

"Today, I was a first-time customer. I had an appointment for a basic oil change. While waiting outside for the business to open, I was greeted by the gentleman hanging the American flag. He even offered me a place to sit on the bench he was placing outside. Once inside, I got taken care of quickly by the front desk lady. Tony, the shuttle driver, was friendly. I got a call later about other things needing done to my vehicle since they were overdue. I was told the costs at that time. After everything was completed and I returned to pick up my vehicle via the shuttle, I was taken care of promptly. I am giving 5 stars because of the fast, courteous, accommodating, and honest staff. Communication was on point! Thank you, Everyone, for the wonderful service! I will be a repeat customer."