KeyBank

"I honestly had a great experience coming to this bank. Luke Tierney noticed that I had some really old accounts and went out of his way to call me to get my accounts up to date with the most recent benefits. The customer service I received from him the moment I walked in through the door was top notch and it’ll keep me coming to KeyBank for years to come. Luke if you see this, thank you man. You really made it a pleasant experience despite the fact that dealing with money and accounts can get stressful at times and I appreciate it!"

"Winton rd branch would not honor and cash a key bank check! They wanted to charge me over $7 because I am not a member. Since when does a bank not honor THEIR OWN CHECKS??? 5 star bank does, and others."

"Told several different things regarding my account everything I called customer service. Was charged multiple times for services I opted out of using in order to avoid unnecessary charges. There are too many fees that you are not informed about upfront. This isn’t a good bank at all, I have had nothing but problems since I opened this account."

"We use this bank for the business I work for and I dread going here because their customer service sucks. There is always a line and then the two tellers on the end are always just giggling and working on their computer instead of assisting the customers in line. Today I went in to do two deposits and the woman threw my receipts at the window instead of handing them to me. This is the same woman who last week yelled at me for going through the drive thru instead of coming inside. She was fine processing my transactions until she put my receipts through the tube, said thanks, and walked away. I needed receipts from a drop we did over the weekend so I paged her back and she just glared at me through the window without responding. I apologized and told her I needed some receipts and she interrupted me and told me I can't use the drive thru anymore because it's not meant for commercial accounts. Then she sent the receipts through and turned around back to her seat. If I had control over what bank we use I would highly suggest we never do business at this place again."

"I opened an account with Keybank in May 2017, I have had nothing but problems since. Most recently - checks were ordered for me (at no charge because of the problems I have had), the first order wasn't placed so I had to go into the bank again, I get the checks finally a month after the first request, five days later I get charged for the checks which over drawers my account and they charge for that . This bank is terrible."