Tom's Pro Bike 3687 Walden Avenue, Lancaster, NY 14086

"I had a fitting with Tom on 10/30/23. It’s been a little over a month and wanted to share my experience and thoughts since the initial fitting. I should preface my review with the fact that I am a relatively novice rider. I mainly commuted to work and attempted to steal local strava KOM’s. I had no idea of how adjustable a bicycle could be. I began using an indoor trainer and began trying to chase down various points of pain, soreness, and discomfort. I found anything approaching 1 hour became unbearable. I started a training plan and began with an FTP of 169W. As for the fitting, I met with Tom. I found him extremely knowledgeable and personable. He quickly assessed my concerns and begun to address each pain point I had. He also swapped out a stem at no additional charge. I found the whole thing to be informative and interesting. When I returned to the trainer I found most of my pain and aches had been alleviated. I also found I had a soreness in my left knee. Tom had mentioned that people can get use to poorest of fits and changes may cause some discomfort as your body gets use to it. The pain had gone away after a few days and hasn’t returned yet. I continued the training plan for another 4 weeks. I was able to complete all sessions comfortably. A once tortuous endeavor. My final FTP test resulted in 241W. I have no doubt that the fitting I received was crucial to my massive improvement. I have no idea how much I was leaving on the table due to my initial poor fit. I cannot recommend this service enough."

"Just had a bike fitting with Tom and his attention to detail was spectacular. I absolutely love the bike I ordered (Cannondale Topstone Alloy 1) but it just didn't fit the way it came stock. Tom took the time to measure every aspect and switch out parts for free and now it feels like a whole new bike. I can't thank them enough!"

"UPDATE: Upon Tom's Bicycle's reflecting on this review I received a phone call stating because of this review I posted, I can now go pick up my bicycle and return it directly back to the Specialize company myself. Thankfully, the Specialized bicycle company made good and stated Tom's bicycles are under contract to accept this return. This, especially after both Specialized bicycle company and Tom's Bicycle both approved the return. So much for price gouging, Tom's Bicycle's! Again, way to keep customers coming back, Tom's Bicycle's! _____________________________________ The owner charged me $250.00 for a carbon fiber bicycle post he cut with no warning if it wasn't a good fit I was getting charged this amount! This bicycle part is not worth more than $40.00!! Way to keep customers coming back!"

"I purchased my bike last September from Tom's and recently upgraded to Speedplay pedals. Their service is excellent and they took the time to make recommendations that suited my needs. I highly recommend Tom's."

"Excellent bike shop. Has a huge selection of bikes especially for the pandemic. I walked in never riding a road bike before. The staff was extremely helpful and friendly. I tried a total of 3 bikes. Roubaix that was built and there. A aethos that they brought in from orchard park, and a Super six evo that had to be built. They walked me through the features of each bike. I really appreciate how patient they were with me making a decision they really do want to put you in a bike that you’ll love and fits. Ultimately the Cannondale felt the best and was the best bang for the buck."