Ken Horn & Associates 190 Delaware Street, Tonawanda, NY 14150

"This agency is the most unreliable, unprofessional and absolute worst place to deal with. I just got screamed at by an associate named Ken, literally screamed at, after THEY canceled on my appointment because no one would be in the office as they were out golfing. My original CPA has not gotten back to me in over six months, and I was just informed that he no longer works at the facility at all, which was never made clear to me. They are terrible at communication, they do not return phone calls, and when I tried to pick up my forms, I was again told that they would be out golfing so I wasn’t able to do so. The next day when I showed up at the time of my appointment, the office was closed. When I called to see what was going on, I was screamed at saying that there was somebody there- they were just in the back. How was I supposed to know that? This is a janky , shoddy crooked agency and I would never recommend anybody going here. I am switching services immediately. I cannot reiterate overall the extreme awfulness that all of my interactions with this place has been. If I could give zero stars I would."

"I have been going to ken for over 15 years and I always came out with a good outcome. Ken senior has always taken his time with me and weighed out different options for my family. I highly recommend using them I have never been disappointed. P.s the rates are very reasonable."

"Does not know how to do taxes correctly and makes multiple mistakes and is EXTREMELY RUDE and Ignorant. When you call back to ask him what the problem is he Does not answer or claims to be to busy to help you even after you have paid him. Do yourself and your family a favor and go somewhere else."

"I wish I could give more than 5 stars. Every second there from start to finish was great. They are very personable, funny, informative & professional! I will definitely be going back next year!!! A++ for being big Buffalo Sports fans! Thank you for your time & patience, Horn family!!!"

"Extremely RUDE. When we went to sign our taxes he didn't go over anything with us. We had questions bc he said we owed. He acted like it was a problem and brushed us off. He said he was booked until April and said we would need to get an extension and would call us after April. I went in a couple weeks later to pick up the taxes to get a second opinion. He had the person at the front desk give them to me and said not to come back. We did take them elsewhere and we don't owe anything and are getting a refund. Ken Horn was RUDE and UNPROFESSIONAL and not to mention didn't do our taxes correctly. Negative stars. It was a BLESSING that he told us not to come back. I just want to warn others about our experience."