Penfield Plumbing & Heating

"Penfield plumbing did an incredible job. They sent someone out after hours to help solve an emergency issue. The tech was super respectful and efficient. I appreciate the focus and commitment on customer satisfaction. I will be a future customer. Thank you."

"Penfield plumbing provided same day service. They were professional, informative and very friendly. I highly recommend them and will use them for any future plumbing needs!"

"I'm the first in my family ever to call a plumber. I've installed toilets, sinks, faucets, hot water heaters, and waterlines, but a persistent subterranean drain pipe blockage broke me! Like my stubborn father before me I would spend days , if necessary, to do it myself. My experience with Penfield Plumbing was positive from the moment I called. Renee was very upbeat, articulate, and cheerful in processing my request for an appointment. Upon meeting Vinney the plumber in my driveway I knew it was going to be a good day! Within 5 minutes he presented as very knowledgeable and passionate about his work. As an added bonus he is downright charismatic. Vinney thoroughly explained all potential repair scenarios and possible costs. He opted for an approach that rectified the problem and saved me some money by modifying his original plan of attack. In addition, he left my wife and I with several helpful hints that will likely stave off future drainpipe obstructions. Given my advancing age I just might contact Penfield Plumbing for my next toilet installation. PS God bless all essential workers and small businesses everywhere!!"

"Amazing service. The gave us a quote the same day we called and was able to,come back the next day to install. They had some installation issues ( not their fault, old house) so they changed the gas water heater to a electric one sane day, ran the electrical lines as well. They had open communication and excellent techs.we spoke to a few different people at the company throughout the day, and everyone we spoke to was helpful and aware of the services being performed. We will be reusing thier services and referring to anyone we know!"

"We have been using Penfield Plumbing ever since we moved to Rochester in 2019. They are wonderful. We have had them work on small projects from installing a new garbage disposal to a more complicated shower plumbing project. So far we have had John and Bryan out to do the service calls. Both are so nice, professional, and do great quality work. Booking an appointment is very easy and often our scheduled service date gets moved up which is always appreciated. We highly recommend them."