Penfield Village Apartment Homes

"Maintenance is very quick to respond to any issue. Home office friendly & easy to reach. Neighbors are the best. I would highly recommend renting here"

"I used to live at Penfield village Apartments for about 3 years. The first two years were great the property manager that was there and the staff were amazing. The the last year they changed staff and the the property manager Kim Morgan started harassing my family very racially and unprofessional and rude. Every one that lived in the building I lived left due her unprofessional behavior. If she is still the property manager I would suggest looo elsewhere to be honest."

"My daughter just moved to this place a month ago so far so good very beautiful inside the rooms are huge a lot of space and the area quiet it's a no-smoking zone so happy about that for my new grandbaby that is about to arrive."

"My friend rents a 1 room apartment. Seems like a nice place to live. Adjacent to a park and a nice walk to the Four Corners of Penfield. It was a Morgan property, but since it has been sold to another company out of PA. Problems are dealt with in a timely fashion and things are updated, including new outdoor lights and cameras mounted on buildings."

"Do not sign a lease here. The management company is shady and unprofessional. We tried to take a tour before moving in but the assistant property manager didn't even show up the first time, and the second time he said he couldn't show it because they were still renovating it. So I moved in on a Wednesday after being told it was just like our friend's apartment (who live in the same complex) It was nothing even close for a number of reasons. The paint job looked like it had been completed by a 5 year old. They got paint on the carpet as well as drips in several other places with paint running down the walls and doors. The place had not been cleaned at all. There was dirt and grime everywhere. The range hood had been spray painted earlier that day and they had gotten spray paint on the cabinets surrounding it(which probably made the cabinets look a little nicer seeing as how they were a few decades outdated and falling apart) as well as on the stove. There was also a visible layer of dust and dirt that had been spray painted over. One highlight for me was the fact that the single pane bedroom window didn't have a latch and you could literally walk up from the outside of the building, push up the window, and step into my bedroom. So I told them on Friday that we were moving out as soon as possible and wanted all of our money back and they said if we weren't out by Monday they would keep our prorate check of $340 and only give us our security deposit back. So basically we have to find a place on Saturday or Sunday when everything is closed otherwise they keep our money. This wasn't going to happen so I asked to speak to someone higher up and they say "Okay, here's Dave's number. Call, leave a message and he'll call you back." So I do that.....and never receive a call. So I ask again and they give me another number. I call and and it's not even a working number. So I call the office again and they say "Oh Dave must have given us the wrong number." Now I have to wonder if this "Dave" is even real or if he's some mythical creature or just a figment of their imagination. I called the office AGAIN three times with no answer, so I call restricted and they answer! Trust me if you are looking for a good place to live, there are definitely better places in the area with better landlords and management. Don't waste your time here."