Newcastle Apartments & Townhomes

"Even after multiple attempts by maintenance to fix the buildings front doors so they lock and close properly they're still unsecured in that regard. The interiors of the buildings are no where near as clean as shown in the pictures. The carpets and floors in the common areas are stained with dirt and dog feces. The air ducts/cold air returns have NEVER been properly cleaned leading to poor air quality. Massive amounts of weed overgrowth run the length of the complex along back fences. This extensive monstrosity contains multiple allergens, snakes and causes insect infestations all the time. What's worse is that if another resident is being extremely loud the office just tells you to call the cops. Well, the police can't cite for lease violations or threaten eviction, so there's no incentive for unreasonably loud people to alter their behavior."

"These look great on the website, but upon visiting the units, you’ll see a cheaply maintained property. Doors that stick, coax cables randomly tacked to the wall, 1paid washer & dryer and a small patio that is shared by 2-2 bedroom apartment, and 3-1 bedroom apartments."

"My experience is been great so far, I recently moved from NYC and I'm so glad that this is how I started my journey in Rochester. New Castle has a great costumer service, excellent maintenance, and my dogs are super happy here, also people are friendly."

"If I could give this place zero star I would. There were Cockroaches in the apartments, the hallway.The carpets in the hallway smells like piss, always dirty and moldy. Insects and bugs everywhere. The vents in the apartment are filthy and dirty. Rent anywhere else but this place m. No one anwers the phone, and the leasing agent Kelly only responds to your email when it’s convenient to her, and claims to not see your emails . You are better off renting some place else."

"The apartment, being on the 1st floor is really accessible. The maintenance team is very understanding and answers all calls in a very timely fashion. This being my 1st ever experience living in an apartment, things are going well."