Hilton Village II Apartment Homes 460 Village II Drive, Hilton, NY 14468

"They entered my apartment without permission and took photos of my bedroom without permission and are trying to take me to court over the photos they took over 7 months ago! Don't move here if you respect your privacy. They redid my bathtub recently and left toxic chemicals all over the wall and never came to clean it when they said they would. I moved into a 2 bedroom apartment about 2 months ago and honestly I think it was the worst decision I've made in my life. I knew this place was trash but I didn't think it would be that bad so quickly. First I want to say that my service animal was attacked by a pit bull right outside my apartment door and management didn't care. When told it was a visiting dog they didn't get permission to have in the first place, they didn't care and said they couldn't force them to get rid of the dog. So if you live here you can have as many animals as you want, not get permission for them, and they can't make you get rid of them. Even if they attack someone's service animals! And then they try to evict your small animals saying they created a problem when they didn't. The only requirements I had for a new apartment was 2 bedrooms and a dishwasher as my partner and I are too disabled to stand and do dishes all the time and we figured we would pay extra for the convenience. I move in and the spare bedroom is infested with gnats and the window can't even be opened or more will swarm. When reported I was told to buy my own fly killer. This would be fine if my rent wasn't $1400 a month! I was paying around $700 for the last place, I wanted an upgrade and the whole spare bedroom was infested for the whole first 2 months I was here, now I just don't open the window and have tons of fly straps everywhere instead of what the room was planned to be. The garbage is right outside that window and gnats are always swarming everywhere outside, so something should have been done, or they should have found how the gnats are getting in and fix the holes in the windows. The dishwasher was completely broken when we moved in. It was falling out of the counter, the door fell and broke some of my dishes, and it just ran for hours wasting water and not cleaning or drying it just ran. When reported I was told a new one will be installed in a couple weeks. The date comes that they said and it's not here, I give it a few more days then call. I'm rudly yelled at to be patient and never hear anything again. Then I was told a few days later I won't have a dishwasher for MONTHS! And they blame Covid as if that's still an excuse for laziness. What am I paying $1400 for because it wasn't for the extra room or dishwasher like I expected. The worst "upgraded" apartment ever. The whole bathroom didn't even work. The toilet flushes itself and floods constantly, the sinks don't drain, we didn't have any hot water for a while, the bathtub has holes all over it they won't patch up. Literally everything was broken when we moved in. I've definitely had to wait over a week for every single maintenance request. We can't wait to leave this place ASAP."

"I have lived here for little over 6 years now. When I 1st moved in rent was good, everyone was amazing, from the neighbors to the staff! But now I have nothing but disgust for this place, my mail and packages get stolen due to the new door they installed with no locks on them. Yes the main security door. Key word SECURITY, has no lock on it and they are not putting locks on them so I’m told by the property manager. Rent is way more then it should be for how old and outdated everything is in my apartment. I have a dishwasher that don’t wash, I have outdated wires running through my walls so outdated it started a fire in my ceiling fan. My circuit breaker blows almost everyday no matter what I do. I wouldn’t wish my worst enemy to live here. For the same price I’m paying right now I could have a town house, so at the end of my lease that’s where I’m going. Just be careful if you come here to live."

"I was glad to work with the Manager and other staff to resolve a one time snafu that had come up. They were respectful and kind while the Manager showed great understanding of the situation and created a good outcome/resolution in a professional and understanding way. This is really appreciated."

"I love living here. The management is wonderful, maintenance is great also. It's fun to watch and see the improvements that are being made to the property. I am excited to be moving into one of the upgraded units!"

"I moved in march 1st and have nothing but amazing reviews for this place, quiet but attentive, Julie and Nancy are amazing women to work with. I came from a separate morgan property and moved because of the property management. As soon as i entered the building to figure out information upon moving, i felt welcomed and ready to move into my home. and that i did THANK YOU JULIE AND NANCY!!!❤️❤️ Not to mention any apartment issue i have that need maintenance attention are there day or if not morning of after hours. Very attentive and caring. I LOVE MY HOME!!❤️❤️❤️"