Falls Motel

"I would not recommend this place. It was old and shabby. The bed was sunk in the middle and saw a couple of bedbugs. The bathroom had mold on the shower curtain. The television barely worked. The lady at the desk demanded a $100 cash deposit. I was lucky to get it back. Never again. The New York health department needs to know about this place."

"Horrible customer service during checkout. We were 6 people, reserved for 6 people, had only 4 towels in the room. Asked for 2 each extra, and they said we had 9-10 people in the room. When I asked show me. Then she just lied that she counted 8 people. And then she is like oh I counted some people twice. No apologies no nothing. Horrible behavior."

"PLEASE DONT BOOK ROOM HERE!!! First of all the rooms are very shabby and tiny. Also the carpet were so unclean that we didn't even feel like letting our skin touch it. The service was not good as well. Second of all, they have no etiquettes to talk with customers. The owner was taunting us on our nationality. She looked down on us and said so harsh things to us under the namesake of being friendly."

"Yes, you will see bugs and yes, it's not clean but the worst of all is the customer service. My aunts stayed at this place and they said it was the most horrendous experience ever. The price my aunts paid should have included the complimentary breakfast, HOWEVER, the motel didn't provide a breakfast but rather yelled at my aunts that they shouldn't expect breakfast for the price they paid. They started harassing my aunts and yelling at them to leave, simply for asking if they could get some breakfast. Considering that my aunts has accent, it's difficult not to think their behaviour was discriminative. When they asked how she could treat her customers like this, she started mocking my aunts. Please do not stay here unless you want to pay to get mistreated and ridiculed."

"The rooms were old but also clean and repaired. It’s obvious the owner takes pride in their establishment and there is a homelike feel. Other patrons will not be as easily influenced, but my 9yo thought it was the most luxurious experience every. He marveled at the shower and the quality of the soaps. He waxed poetic over the bed linens, pillows and “perfect” mattresses. He never got a better sleep in his life. Honestly, we adults never got a better night’s sleep either. The beds were super comfortable and every nap turned into an hours long experience."