Smooches For Pooches

"They always do a great job with my puppy. She looks and smells great. They are kind and prices are very reasonable."

"My Newfoundland had an appointment at this groomer. I was on time. My Newfie's assigned groomer was nice and listened to all my concerns. I usually wash and groom my own Newfoundland but due to an injury at work I am unable to stand that long to properly groom her. Approximately 20 mins after dropping my fur baby off I got a call from the assigned groomer stating that my Newfie was being uncooperative. The assigned groomer told me she let my Newfie outside to calm down but when the groomer let my Newfie back inside, my Newfie sat near the back door and would not move. I went straight back to this groomer and I spoke to a heavy set blond women with glasses, she tossed my Newfoundlands leash at me. I stated that a groomer needs to try to make a report with the dog so the dog will do what the groomer wants them to do, like get on the grooming table or in the tub/table for a wash. This women had a snide remark saying "maybe if you maintained your dog more then she would know how to act". This comment was uncalled for and terribly rude. I told this employee that I would be getting in touch with the owner, she huffed and rolled her eyes, then stated "no she won't" to a fellow employee. As I walked out with my Newfoundland she said something else under her breath and I did not catch it. My assigned groomer was nice, professional and seemed very sorry about the inconvenience of not being able to groom my Newfoundland. (Even if she truly didn't feel sorry) The other blond heavy set women with glasses was very rude, snide and condescending. I know that grooming my Newfoundland is a huge job and I was prepared to pay for it and tip properly for the service. I provided my phone number in the email so the owner could contact me. She opted for email. It's easier to shrug a customer off by email then pulling up your big girl underwear and admit you made a mistake and hired the wrong groomer. My Newfoundland and myself were snubbed at this grooming salon. My emails with the owner were not reassuring. I'm assuming this terribly rude and condescending workers is some sort of relative to the owner. I know many business owners and they would never tolerate this behavior at their business, even from a relative. I can only say I would never recommend this grooming salon to anyone. There are many other grooming salons with much nicer people that are far less condescending and rude."

"My 11 month old mini Bernedoodle Elara was completely messed up by a groomer at a chain store. She had matts on her ears and her butt and we trusted the groomer to take care of her and he left her off so much worse. She was uneven in so many places and looked so bad. My aunt and uncle had been coming to Smooches for Pooches for years with their dog and highly recommended them. I called and they were able to get her in, fixed the matts and she still left looking so cute!! (As a doodle owner, whenever you hear matts and needing to shave them you automatically think it means they’ll look ugly coming out, but she was able to make her coat healthy and take out the knots without sacrificing cuteness!) Her groomer educated us on our dogs coat and how often she should be coming in for maintenance, due to her coat/hair type. 10/10 highly recommend for communication, and skill, as she not only kept my dog looking adorable, but she fixed another groomer’s bad work! I took my other 8 month old mini bernedoodle puppy there and she left looking adorable as well! They both grew out beautifully also (Pic is 1 month post groom). Definitely come here for outstanding talent and service!"

"I’m so pleased!! My dog has had problems switching from his original groomer he had from birth. They worked with him so well even though he was a little difficult and gave him the cutest cut it was exactly what I wanted. This is the best my little Charlie has ever looked!!"

"Despite spending a lot of time explaining how we wanted our dog groomed, he ended up being trimmed way too short and choppy. When I expressed concern upon picking him up they said he had a lot of mats that required them to do this - he had mats behind his ears and rear end, a few in his tail - and previous grooming elsewhere in worse shape did not require this kind of a groom. I am most dissatisfied with the way they responded to my concerns. Paying $100 for a groom I would expect to be happy about it or be offered a free or severely discounted groom next time to make it right, offering to shape it up doesn’t help when he is already cut too short. I usually post negative reviews but I tried talking directly to the owner about our concerns and was not happy with her reaction. I have had my dog groomed in several different states and have never been dissatisfied with a groom! Major cons: cost, quality, customer service Pros: they call and get vaccine records from your vet so you don’t have to, facility seemed decently clean See choppy chest area and super short ears below."