Riverside Pools & Spas 9509 River Road, Marcy, NY 13403

"Friendly staff. Nice selection. I had my inground pool liner replaced. The crew did an excellent job. Definitely recommend!!!"

"Was returning water jugs and staff was giving me a very hard time the tall girl with glasses not sure of her name was extremely rude and insulting was treating me like I was a criminal telling me that they can only take back a few of their jugs that their business offers to take back because she doesn't know if I bought them from here like I'm trying to pull some scam bringing back water jugs she was completely insulting. I left here very offended by the way I was treated by Riverside pool and spa staff. horrible way to treat repeat customers I hope they don't treat everybody as bad as they treated us would never recommend this place to anybody. Horrible Customer Service!"

"The staff is always friendly and very knowledgeable. No matter how busy they always take time to serve you."

"Apparently the owner can’t be bothered with customer service . Purchased fireplace there and had a problem with fan , she didn’t want to know anything . I’ve also purchased all my pool parts and chemicals there for many years . Purchased a new pool cleaner and she was very short with my questions and couldn’t care less. She was very short and unpleasant to her poor employee also , may have even been her young daughter , I hope not for the helpful teenagers sake .you won’t see me again."

"Absolutely horrendous quality of work and awful customer service. Look for ANYONE else to do any sort of job you have. We have made numerous appointments that have been missed. We have taken days off of work for "morning" appointments for them to show up at 6PM and state they'd have to come back later and not receive any further workers or even a call to inform us as to what is going on."