Henny Henden Pools 13 Noble Street, Blue Point, NY 11715

"After years of working with Henny's I had a very bad experience today. When I called to find out a time frame, and did not hear back for over two hours, naturally, I became frustrated. I called back again, and was screamed at by Joe, and hung up on. He actually said to me "I am getting sick of you" and other various comments that were completely inappropriate for a business owner to say to a long time customer. I kept my cool until the end of call when I screamed back "Now, I am screaming... do you like this?!?!" Horrible customer service! Needless to say, we cancelled and will be taking our business elsewhere this year, and going forward. I guess when you "have over 6,000 customers" losing one is not really a big deal. Lots of luck, Henny's"

"DO YOURSELF A FAVOR AND READ BEFORE GOING INTO CONTRACT This company resurfaced my pool 3 years ago and suggested I add a gray color to the marble dust, which I did. The pool was gorgeous when done. Within the second year, the resurfacing began to wear off. This year, even more so. it now looks like a big dirt spot. Also, the original floor is now showing up throughout the pool. Clearly not enough product was used. The floor and walls are rough. I called to schedule an estimate for repair. I was told Denny would be here at noon. He was a no show without even a courtesy call. I have had my pool resurfaced 3 times over it's lifetime and each time the job looked good for 10 years. This job looks awful after 2 years! Any good reviews must come from friends and family. Be careful in making your choice. I will continue to post reviews on social media and on the better business bureau. No one should have their investment wasted or their time they put aside for a scheduled appointment Dishonored. All of this could have been avoided if he honored his appointment. He must have known there was sub standard work involved because his staff had me on hold for several minutes while he looked at the account. After which they said he would be here at noon and abruptly hung up. My demeanor was friendly and non accusatory throughout the call .I simply wanted to know what needs to be done to make this right. They are very unprofessional. STAY AWAY."

"I recommend Henny Henden Pools to everyone, if you want a job well done then this is the company to use. The entire staff is pleasant, efficient, and professional. All of my experiences with their staff have been exceptional and they are very knowledgeable, so I knew I was in great hands. I am always very pleased with the pool service, power washing, and shrink wrapping especially (my furniture looks amazing when its unwrapped come spring time)!!"

"Excellent service from the technicians, Jose and Josue are my favorite. Also, great office communication especially when it’s after hours and the phone is always answered or I am called right back. Very satisfied with my pool maintenance this season. Coming from a very unreliable pool company to Hennys was a breath of fresh air. Everyday I have a clean pool all issues resolved within a day. Great job to the Henny Staff!!! You have a customer for life here!!!!"

"I have used this company for a few years to open and close my pool. never really had problems until now. Also use them for furniture wrapping. This year it is the worst. They came so late to open pool. They left without putting new filter on, that they were supposed to show us how it works. When they installed new pump they said when we opened the pool they would show us how it works. Never did. My husband figured out the next day how to run filter. The annual cleaning this was delayed. They showed up, but said pool was too dirty to clean so it needed more time for filter to run. Scheduled it with the office for Thursday afternoon. Office said could not schedule a certain time, but could put in for after 4. They sent someone in Wednesday when we weren't home. Then no one showed on Thursday. We called and we were told they would be here on Friday. They called on Friday to say they would come Saturday. So far no one had come and it is 4:30. My pool was set to run right and it is so green. I am really not happy and beginning to think if finding another company."