Homewood Suites by Hilton Carle Place - Garden City

"Be very, very careful. They charged us twice for one room for 3 night stay on Nov 16, 2023. After more than 10 phone calls and and VM, the manager Alex finally answered the phone and insisted that our credit card was charged only once. But when we disputed the charge with Credit card company - they tell the credit card company that there were 2 separate transactions. Still disputing charges - but beware of this Hiltons fraudulent practices at this place and check your credit card statements if you decide to stay there. Update 2/7/24: Peter G - the GM reached out to me and was able to find the problem - which was interestingly a glitch in the system (I understood as we had a similar issue ourselves) and he refunded the money. He does get 5 stars....Thank you. As he went the extra mile, I have changed the review."

"I come here once a week for a WW (Weight Watchers) meeting, so can't rate Homewood Suites as a hotel. However, the lobby and bathrooms, and the conference room we meet in, are clean and well taken care of. There's also ample parking."

"The room was great. I booked a one-bedroom suite and was upgraded to a two-bedroom suite thanks to my Gold membership. The service was awful. The woman at the front desk on Dec 11 never showed us a kind face: she was sulky from the beginning and we didn't know why. Later that afternoon, the carbon monoxide detector was beeping low battery so we called the front desk to have it replaced. She said she would send someone, but nobody came. We waited until night and were ready for bed but the detector was still beeping. Some of us had already turned in and in order not to disturb them I detached the detector from the wall and took it to the front desk for a replacement. Without an apology, the attendant immediately blamed us for removing it from the wall. I had to do that precisely because she had not done her job, but she treated us like little children who had to be scolded, and when I tried to argue back by telling her we had waited for someone to come, she became even more irritable and adopted a harsh tone to talk me down. This attendant didn't care about the feelings of her customers. She is not cut out for the job. We would prefer not to stay at this hotel again if someone like that still works at the front desk."

"The staff was very friendly, the rooms were spacious and clean. and when I had them come in to the room while I was gone they just did not tidy up the room, they did a full on clean. I highly recommend! Also, plenty of nice restaurants in the area"

"My company sent me to a Long Island Location and chose this hotel. It is very comfortable and extremely clean. Breakfast is delicious and the bed and pillows are high quality. The staff is friendly, very helpful and committed to your satisfaction. If you go over there try to find Cheryl and Dom!!! They made sure I was comfortable all the time and treated me amazing. They definitely proved this location cares about guests. I just have to say Thank you!!! Definitely coming back!"