Hotel on Monroe, BW Signature Collection

"What an adorable Lil gem! I hope all motels rise to this. Small overall building but tons of character and in a very HUB location. Tons of shops by here. Rooms are quaint but upscale with everything you need. Nice showers, hot water. I'd stay here again."

"Cool hidden diamond. I needed one night and this location was perfect. Trendy place with a cool vibe. Easy checkin and checkout. Put my code in got my key put my code in dropped key off. Room super clean and has NYC vibe. I’m from city so loved it. If you need a place to stay in Rochester just go here. Perfect stay."

"A fresh coat of paint, and some hipster artwork/lighting doesn't cover up enough of the problems here. The bed is the hardest, firmest, plank of wood I've ever slept on. The pillows are so small and thin you might as well not use them, they are barely the size of your head. There is clear stains on everything that they tried to get out. The hearing also took about 10 hours to heat the room, the wall heater just blows cold air. There is no mini-fridge, no microwave, no anything. The TV barely functions, remotes don't work. The bathroom is weird. Barn door gives no privacy. The water is cloudy and smells weird. There is no where to hang towels, because the one rack is ripped from the wall. Also, they clearly do not clean well because there was an old beer can in the bathroom. Stained towels. Walls are very thin, constant thumping from cars running over something outside. Overall, this hotel should be charging $50 a night not $100-130. Some paint doesn't cover up the fact this is an outdated, overpriced, roadside motel. Horrible allergies after staying here, probably due to the fact there is food inside vents of the heater on the wall. Also, no one to check you in, which is just weird."

"My stay at Hotel on Monroe was cosy, warming, and comforting. Once I entered my room, I noticed how clean, and beautiful the room was. I really like the modern touch that was put into the styling of the room. My favorite part of my stay was the strong shower, and the beautiful bathroom floor tiling. I believe there is a need for more mirrors, an option for firmer pillows, and an extra blanket. Overall I felt safe with the extra cameras on the property and the extra safety steps you have to complete in-order to get your room keys.I do believe the breakfast option needs improvement. I would have loved to have seen yogurt, cereal, etc."

"One of the best designed hotels of that type. My key-card failed and when calling, I was provide with an emergency keycard that allowed me to open my own room - and also any other door of the motel. That was pretty cool that I could open any door I tried. Guest rooms, front office, etc. It seems some great ideas went into revamping this hotel, but with the limited staff, things seem to keep falling apart (blinds, TVs, doors, AC,...) and there is no-one to tell to fix it. My recommendations only resulted in an automated message from an email that does not accept responses."