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Woodcliff Hotel & Spa
199 Woodcliff Drive, Fairport, New York 14450
About the Woodcliff Hotel & Spa
Experience luxury and relaxation at Woodcliff Hotel & Spa, located in Fairport, New York. With stunning views, well-appointed rooms, and a range of bespoke experiences, our iconic hotel offers an all-inclusive getaway like no other. Indulge in our award-winning Horizons Modern Kitchen Wine Bar, rejuvenate at the Spa at Woodcliff, play a round of golf on our 9-hole course, or explore over 70 acres of hiking trails.
Enhance your stay with our exclusive packages, from spa retreats to romantic getaways and golf packages. Our Eclipse Package offers a magical two-night stay to embrace the 2024 eclipse. Enjoy seasonal spa treatments followed by gourmet dining for a winter escape with your loved one.
Relax with overnight accommodations, a luxurious welcome amenity, and a $150 spa credit. Our expanded spa retreat offers a wide array of treatments for ultimate relaxation. Indulge in refined American fare at Horizons Modern Kitchen Wine Bar, featuring local ingredients and award-winning wines.
Host your meetings and events in our premier venue with over 14,000 sq ft of space. Our elegant Event Center and meeting rooms provide versatility and sophistication for memorable experiences. Say "I do" amidst the lush hills and city skyline at our picturesque wedding venue.
Give the gift of a Woodcliff Hotel & Spa Gift Card for a customizable experience. We are honored to be nominated for the Best New or Newly Renovated Spa in America. Choose from various cookies to enhance your browsing experience, from functional to analytical and advertisement cookies. Experience luxury and relaxation at Woodcliff Hotel & Spa.
Photos of Woodcliff Hotel & Spa
199 Woodcliff Dr, Fairport, NY 14450, United States
Reviews of Woodcliff Hotel & Spa
"The hotel has very nice off street parking. The building is beautiful with a nice fountain up front. The staff is very friendly and professional. This is a great place for company meetings with great meeting rooms, food, and a nice bar inside. The room was nice and clean and I felt like it was a fair value. Check in and check out were easy."
"I love the location just outside of the city. We stayed here the night of our wedding a decade ago and it was nice then. Tons of land around it and great views. However our recent room had ants all over the shower and bathroom. We didn't notice until the middle of the night on our 1 night stay. Not sure how that happens at the end of December. Was offered a 20% discount which I'm still waiting on. Room also had a crazy loud fan noise coming through the bathroom vent which made it hard to sleep and relax. Perhaps the room would have been better this time if not reserved through a 3rd party site but not sure. Overall did not live up to their reputation or our previous experience. ***** Their customer service is 5 stars since they recently went above and beyond to address my issues."
"We stayed for six days for our son's wedding. The hotel and grounds are very nice. The staff was exceptional - from the front desk, event planners, to the bartenders, servers and the doorman. Everyone was friendly and handled all issues whether large or small."
"Location is great and our room on the top floor, west side had a spectacular sunset view. Oddly, the hotel doesn’t provide glasses or cups for the bathroom and doesn’t stock an extra blanket or spare tissues. When we called for those things we didn’t get them and had to make multiple calls. The spa is beautiful and has a stunning lounge with floor to ceiling windows."
"Checked in for the night on Saturday 9/2 and had booked the picnic package as well as massages. The spa was lovely and the massage were great. The room we had smelled slightly of mold but the beds were comfortable. The service was the most disappointing part. We did not receive our picnic "lunch" until 5:30 pm and had to call to check on when it was coming. The front desk said they would call us back but never did resulting in having to call again. We called at 3:30 and ended up having to stay in our room for 2 hours waiting for the package when we wanted to enjoy the resort. Once we received the lunch it did not come with a bottle of wine as promised. I called back down to the desk and they transferred me over to the restaurant who did not answer. We ended up going down the restaurant to get the wine and noticed multiple employees standing around the phone and did not receive any condolences for our trouble. The next day we decided to lounge by the pool and there were no towels. I asked an employee if she could bring more down and she said she would be right back with some. I waited for 30 minutes in the indoor pool area and she never returned with the towels. I understand it was a busy holiday weekend but when you pay 480 dollars for 1 night at hotel you expect that level of customer service. Would visit the spa again but would not recommend staying the night or booking the packages."
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