Super 8 by Wyndham Kenmore/Buffalo/Niagara Falls Area

"Waking up at 3am to find cockroaches crawling across the ceiling made my skin crawl. After dumping all snack foods(also full of roaches). And dog water dish( also full of roaches). Had a conversation with the manager, he in formed me that I was mistaken.(LIE) I Spent 4 hours at the laundry mat washing all of my clothes and luggage. The room was dirty. The people were unfriendly. The train would wake you up from a dead sleep. This stay put me a half a day behind on my trip(trying to debug) PLEASE DO NOT SUPPORT THIS BUSINESS. THEY OWE MY A REFUND AND THE COST OF HAVING TO DEBUG!"

"The worst hotel I have ever stayed. The old Indian guy who was the receptionist thinking like we are slave.The bed was really bad.And the bathroom lock was not working, when we informed this one to the receptionist(old man) he was telling mostly families will come here they don't need any lock.Don't ever book this hotel .If there is any option for any negative rating option I will definitely give that"

"This hotel was CLEAN, ROACH FREE and BED BUG FREE. i checked out THREE other hotels and the area all of which had bed bugs and roaches when I did a sweep. Got my money back though. The manager here was patient with me, listened to my experience, checked the room with me to assure me of no bed bugs. He offered to dry my clothes (for his safety and mine, as heat kills any chance of bed bugs) that I had entered the other hotel in. He restored my faith in NY hotels. I was also a woman traveling alone, I felt very safe and respected here."

"Worst experience. It's too costly. $200 per night. It's not worth it. I saw images shown in expedia and went here. The images shown are not correct. Very very small room. The fridge and microwave are not available there. A few rooms had a very small fridge. Complementary breakfast is oat cereal and very, very small fruit salad. Coffee is available only in the morning. The parking lot is full at ngiht. I parked after the parking lot. Overall, it's not good for family. Images shown in review are not true.."

"It was the worst experience of all my life with hotel service. The first thing I saw was they didn’t give any discount to military members to one of their customers. When I checked with Super 8 website it clearly mentions about military discount but the old guy(owner) denied discount. When I checked my room, they hadn’t cleaned the bed sheets and reused the same one. There was a lot of stain in sheets and pillows. It looked so disgusting. Moreover, the owner was refusing to change sheets even though I requested and he began arguing that it is his not job to change. That was very bad customer service I ever experienced. I would not recommend anyone to stay in this motel. Never again."