Niagara Riverside Resort

"We stayed here and unfortunately the rooms aren’t clean they need to hire better cleaning staff I suppose. The lady at the front desk I believe her name is Cheri exhibited very poor customer service skills she was rude and obviously not treating her guests correctly, for no reason and she said some questionable things to us. They make you pay for parking just to squeeze more money out of you? The pool temp is not what it should be they say it is but nope not true bring a thermometer it’s cold. The only thing going for them is the view from the back. There are better places."

"The rooms were okay, pretty clean. Nice view. Check in was with no issues. That’s why I’m leaving 3 starts. The problem is that we stayed there three nights. We requested room cleaning a night before just as we were told when we were checking in. We were leaving for the day and we asked the person who was cleaning that our room was on the list just to make sure. It wasn’t. But she said she will take care of it. Ok no problem. We come back in afternoon and it was still not cleaned so we went to the front desk. They said they will take care of it. No one ever came. How is it possible three separate people didn’t get that straight ? Another thing is.. parking charge ? Very funny.. it’s not like hotel is in the middle of a bustling city…."

"We booked an overnight stay at this hotel in November 2023. When we first arrived everything seemed very nice. We had booked a 2 bed suite for one night. The room seemed nice until we started to look closer. We found a pepper in a corner of the room and as we looked further both rooms were not that clean. The bathroom sink tap was loose so you had to hold it with one hand as you turned the tap with the other. A little messy when you had soap in your hands. There was no hair dryer in the room as well, so my wife went to the front desk to ask for one and was told they would bring one up. We went out to dinner and when we returned there was still no hair dryer so we went to the front desk again and within about 15 min. the front desk clerk dropped one off. When we then went to bed. that's when the noise began. Kids shouting and running up and down the hall as well as adults shouting. We just assumed that this would stop shorty but no, this continued until approx. 2-3 am. We've stayed at various hotels in the Niagara Falls area and have experienced this before but usually after about an hour things would quiet down. We were quite surprised that this carried on for so long. We did not report this as we assumed many others would be complaining. The next morning my wife went to the front desk and as it happens the regional manager was there and she reported what had happened. They were aware that there was a kids birthday party and they had heard there was some disturbance. We pointed out that this continued well into the early morning. The regional manager did not seem very apologetic and did nothing to such as offer us free breakfast or some means of correcting a terrible experience. We will not be returning to this hotel any time soon."

"A Wonderful Experience at Niagara Riverside Resort! At the start of the summer, my in-laws were searching for a last-minute venue for their wedding in Oct 2023. Niagara Falls seemed like the perfect destination, and my mother-in-law discovered Niagara Riverside Resort online. In June, we met with Ashley for a tour of the facility, and by the end of it, we knew it was the perfect place for them to get married. Ashley's kindness, care, and enthusiasm won us over instantly. During the meal tasting, we met Annie, a new member of the Sales Team, and we instantly felt comfortable with her too! Together, Ashley and Annie answered all of our questions and concerns exceptionally well. The banquet staff was exceptional, especially Katrina, who went out of her way to introduce herself to my family and myself the night before the wedding. Chef, in particular, deserves special thanks for the amazing food he prepared from the tasting to the wedding day. Ashley, thank you for keeping the drinks flowing for me all night, I am now a BIG fan of the Riverside and Annie, thank you for making the fireworks display possible on short notice, and for being there to assist me with rehearsal. Based on my experience here, I ended up changing my original wedding venue to Niagara Riverside Resort, I look forward to working with you all again! If you're looking for the perfect venue for your next event, don't overlook Niagara Riverside Resort! I know I didn’t!"

"The hotel looked welcoming. We were welcomed in a little early for our stay. When we got into the room and set our bags down, we went to get cleaned up for the evening. The bathroom was filthy as well as the door. Of course, after seeing that curiosity got the best of me. I decided to look at the room a little better. I found trash and food debris on the floors. Bathroom look like there was blood dried up on the floor as well as in the tub previously. There was hair All over the bathroom. I had to go out and grab small cleaning stuff I had in our truck and clean our own bathroom. As a guest I feel it is not my job to tell anyone how to do their jobs. But I would hope in the future that hotel staff thoroughly inspect their rooms before allowing others to stay in it. I will not be staying here again."