Extended Stay America - Buffalo - Amherst

"My friend and I were traveling (in a U-Haul) from New Hampshire to Wisconsin. This was our first night stop. I found this 'hotel' online and called to book because of the rate shown. When we got to the hotel and into our room, I finally received my confirmation email and was charged the rack rate. No one was able to help me via phone or front desk. In addition, the room we had was in deplorable shape. Dirty, heavily dusty, drawer fronts missing or off-kilter...it was a sad state of affairs. I had to wait to speak with the manager in the morning, which I did, and she discounted the room as much as she was able. Not the full amount that we were overcharged NOR able to financially address the disgusting state of our room. I don't know what they have going on at that hotel but no one, NO ONE, deserves a room like that. EVER. They should be ashamed of themselves. Unless, as seems the case, corporate greed wins again. Karma."

"I agree with the other reviews about how amazing Stephanie and Lori were through this entire extended stay that I have had. I also agree that people if you don't like the smell of cigarette smoke and you're outside God just walk away. Not too many years ago if I not mistaken smoking was cool well there are non-smokers and smokers and I do believe it would be a nice thing if that was respected on all properties if we have to smoke outside there should be an area for us to do so."

"Shout out to Stephanie behind the counter! A very kind and considerate ES employee whose kindness was seriously a welcomed relief. Stephanie, you’re awesome! Beyond the windows not able to stay opened, every aspect of the room and our stay was very pleasant and relaxing. Finally, not having to pay for our service dog, washer & dryer on site, in room kitchenette, (5ft) refrigerator, stove, sink and microwave. The bed did not feel like you were sleeping on a wood pallet! Always a plus! Have a wonderful (Extended) stay! We did! >> On a side note. After reading other reviews. I have to speak up! You get a kitchenette while staying here. You want pots, pans, dishes and silverware included? Would you like a steak and potatoes with that? Come on! Be serious! I see complaints about people smoking outside or that a window screen is broken!! Come on!! It sounds as if just a few people are voicing a very misconstrued conception about staying here! No, it’s not perfect but you are safe and warm! (Close the window and turn on the a/c if there is a problem) Stop being so picky about every single thing You have to do as an Adult away from home- for a minuet. Although your “feeling” may have gotten hurt staying in a big boy/girl hotel, I promise when you get older you will understand that faults are usual not optional in a grown world! - Red"

"This hotel is really trying to be a nice hotel, unfortunately, it isn't. It is never a good sign when you pull up to the hotel and right outside the entrance there are 10 people with walkers smoking and another 5 around the side of the building. It just screams white trash. That is the type of people who stay here. I booked because it had a kitchenette and that was the only reason why I stayed. Given 1 set of dishes and some soap, told the dishes were clean, but they were not. Hair and grease on the plates and bowls. Gross. It isn't worth the price per night. The wifi was great for streaming, but could not handle online meetings at 2am. Not sure why. Strangely, I was in a double room, but it only had 1 chair. Dresser drawers would not close. Room not like described in pictures. The general layout is the same, but dial back the shiny and dial up the grime. Funniest part. Bathroom was so small that the door couldn't open all of the way. If you were a large person, doubtful you would be able to fit in. Would have made more sense to have the door open outward instead of inward. No fan in bathroom, so get ready for mold. Beds comfortable enough. Shower pressure and temperature were fine."

"Stephanie. Lori. Chelsea and Brittany are wonderful and provide great service. And they should all get a raise. The only issue is the bed for the handicap rooms are a bit too high and are on Wheels and roll even in their law but it is a pretty quiet place with very friendly people. It's a bit far from the boulevard for elderly or disabled people to walk to but is a peaceful place. We we're here for a 40 days and the service and quality was fantastic was great from those four people"