CapitalCare Family Practice River Road

"Always always, treated well by the whole staff! Deborah, at check out desk is the kindest and knowledgeable person, always helpful and a pleasure to work with!"

"My family and I have been with capital care for 8 years now and have had no real complaints until recently. A few months ago we got notice that our doctor was leaving then weeks later we received notice that our new doctor was also leaving. Both of these situations irritated our family because we lost both doc/patient relationships and have to start new but we remained with the practice. Now when my whole family is ill and would like to come see the doctor we are now informed that 2 out of the three doctors are on vacation and we cannot be seen for over a week and was told just go to a urgent care/wellnow. This is just unacceptable for multiple reasons. We will now actively look for a new doctor that will be there when my family needs them."

"I Have had Dr Fusella for a long time now and he always takes the time to listen to me and has a great deal of concern a out his patients.my husband has had Dr Lee for a long time and he really likes him. He takes the time to listen to his patients and cares about his patients. Neither my husband nor myself have ever had any problems with the office staff with scheduling etc. Noone has ever been rude they are all wonderful in that office"

"Our family has been with Dr. Lee and this practice for over 25 years. The medical personnel have always been knowledgeable, kind, compassionate, and I've never felt rushed. Office staff have been efficient and helpful when needed for scheduling and other needs. I also utilize the online patient portal, as well as the app, and that has made communications regarding appointments, questions, and prescriptions even more efficient. Responses have always been timely and prompt. As with dealing with any good, busy business, when there are minor service issues I've found that communicating clearly, showing patience and courtesy is an effective way to get a resolution."

"I love Dr. Fusella but the secretary's and scheduling is awful!! The secretary's are less than friendly and do not budge with scheduling. If a time does not work that is that. I actually had to speak with supervisor because the time the secretary gave me did not work for me. I offered to come in any other day but every day she gave me the same time! it was a mess! I spent more time calling and leaving messages than I do speaking to someone. It is a shame because the doctors are great but the office needs to start taking these complaints seriously."