Rochester Animal Services

"Me and my 17 year old came here today at 2:30 to surrender my 10 yr olds sick hamster which was dying for unknown reasons while she stood back home crying excessively, upon entering the building the place was EXTREMELY PACKED I MEAN PPL EVERYWHERE FOR ALL SORTS OF DIFFERENT THINGS AND REASONS WE HAD NO SENSE OF DIRECTION NO ONE GREETING US THERE WERE NO SIGNS STATING ANYTHING TO GO ANYWHERE FOR ANYTHING, VOLUNTEERS RUNNING ALL AROUND LIKE CRAZY WALKING DOGS AND HELPING OTHER PPL BUT NOT US EVERY SINGLE TIME WE ASKED (& I am trying to keep this as professional as possible) luckily FOR US!!!!!, a very very kind lady THE ONLY LADY WHO WAS UP THERE HELPING EVERYONE DOING HER JOB CORRECTLY I GUESS took care of us helped us fill out paperwork to surrender our Dwarf hamster & even consoled us when we started crying too (she deserves a promotion and raise!!!!) told us after we was done with paperwork that “we can either wait with him to be grabbed & taken back or leave him and just go” my 6 yr old and 10 yr old were back home balling their eyes out why would I leave him alone we were extremely attached to him!!??, anywho we waited until now!!!!, 3:30 and ppl just kept passing by us like we was invisible or weren’t even there the lady called back for someone to come up and grab him 5 TIMES!!!!!, & STILL NO ONE EVEN ANSWERED HER I AM SO MORTIFIED AT THIS PLACE RIGHT NOW!!!!!!, IT WAS LIKE THE HAMSTER WAS OF NO IMPORTANCE OR NOT HIGH PRIORITIZED ENOUGH FOR THEM TO CARE or TO EVEN ACKNOWLEDGE US!!!!!!!!, listen this is exactly how I feel either do as great of a job as the lady who took care of us and everyone else there did, if not just quit or find something else to do seriously because you are in the wrong field the location is supposed to serve ANIMALS ALL ANIMALS NOT JUST CATS AND DOGS!!!!!. Oh and I forgot to mention how I asked over 10 different volunteers and employees for help and each and every one of them looked at me like I was some sort of alien!!!!???, this place is a disgrace!!!!!!, I HAD TO END UP LEAVING THE HAMSTER IN A BOX ON TOP OF THE COUNTER IN THE FRONT FOR SOMEONE TO HELP WITH AND I HOPE HE IS OKAY AND THEY DID FINALLY!!!!!!, WE HAD NO CHOICE!!!!!!, BUT TO JUST LEAVE HIM THERE LIKE NOTHING AND LEAVE BECAUSE I HAD TO BE AT WORK I WAS ALREADY HALF AN HOUR LATE WAITING FOR SOMEONE TO HELP US AND I JUST COULDN’T TAKE HIM SICK LIKE THAT AND LET HIM DIE IN OUR ARMS I am so horrified right now at this experience I pray I never have to deal with Rochester city animal services at Verona st ever again!!!!!!. And I PRAY THEY DIDNT LET THE HAMSTER DIE!!!!!!!!!."

"My bff adopted Henry, aka Mookie, and we had a great experience, Everyone there was so kind and helpful. Henry is doing great and is such a sweet, happy guy."