Burnt Hills Pediatrics and Internal Medicine

"Update: Was attempted to be charged a fee for not showing up to my appt ($50) last week even though I was there. Reminded the same receptionist of her error. Hopefully, it is off my account now. Got my blood work back yesterday morning @10am, and still have not been called about the results. Even though one of my levels was shown as critically low!! Tried to have them fax over my results to my psychiatrist and was told them wouldn’t until the nurse talks to me about my results. Makes absolutely no sense. I’m not gonna lie. I normally don’t write reviews and up till recently have not had an issue with this practice. I was scheduled for an appt last month and had to take the day off of work for it, was called within an hour of my appt the next day saying I had to reschedule. Come my appt a month later (today), I show up on time, had the front desk lady take a copy of my insurance card and told to wait for my name to be called. An HOUR passed and I was still waiting to be called back for my appt. I was assuming maybe they’re just busy. Eventually, I went up to the front desk to see how much longer it will be, as I was in between shifts with my patients. I get told that she NEVER actually clicked the button saying I was in the waiting room. I get told sorry, and that I will have to reschedule again. After already being rescheduled from over a month ago. Like how do you not notice a patient sitting in your waiting room for an hour? I understand there is human error, but after already waiting over a month to be seen for low iron levels is aggravating especially when I have other medical issues that get affected by it. Here is hoping I actually get to be seen next week…"

"Hands down the rudest staff I’ve ever dealt with and never even got in to make an appointment. For people dealing with children you would think they should have some sense of care or understanding but instead you have some incredibly rude and nasty sounding staff members. No people skills and certainly not helpful in any way. If that’s how they operate in the front office I can only imagine what it’s like when you get in. 10/10 would NOT recommend."

"I have been going here for 3 years at this point but now I will be switching my PCP. My full name is Nathanial and one specific nurse has called me Natalia at least 5 different times. Today was the day I had enough, I called and asked to speak to the office manager but I was told I could only speak to the front desk supervisor who was named Caitlyn. I told her about the situation and I asked her if I could not have that nurse work on my file going forward due to her negligence of not reading what my actual name was.Caitlyn told me she couldn’t do that, and if it’s the nurse she’s thinking of…she is foreign and isn’t being malicious. I was taken back from the comment and just ended the conversation because it gave off some stereotypical views. I cannot go to a practice anymore that thinks this is okay and wouldn’t give me a nurse that can actually read the name on my chart. I didn’t want to leave because my actual PCP has been amazing but I can’t deal with this anymore."

"I like my Dr. unfortunately I can't get an appointment with him. Had one on 10/27,Took day off from work, fasted showed up & told I must have wrong date. Showed them my emailed confirmation. Reply was oh well you'll have to reschedule. On 11/6 asked for appointment on 11/30. told ok @ 1 o'clock. Receive confirmation for 12/1 @ 1. Called back same attitude from front desk. You'll have to reschedule. No one here cares about the patients."

"They have been super helpful with short notice requests for prescriptions/referrals for therapy assessments and school forms. Their front desk staff has been really polite and supportive. They always call me back and I don't stay on hold for long any time I call."