Robin Merker, MD

"MELANIE THE FRONT OFFICE STAFF WHO ANSWERS THE PHONE IT'S A NASTY, RUDE, UNPROFESSIONAL STAFF MEMBER. I TRIED TO REQUEST RECORDS FOR A PATIENT WHO MOVED OUT OF STATE AND SHE WAS TELLING ME "ARE YOU SURE THAT YOU HAVE THE RIGHT PATIENT BECAUSE THIS MOM HAS FIVE KIDS AND YOU ARE PROBABLY LOOKING AT THE WRONG PATIENT" MIND YOU I WAS ALREADY IN THE PATIENT'S CHART AND WE HAD ALREADY FAXED OVER A MEDICAL RELEASE OF INFORMATION FORM TO THEM IN SEPTEMBER. THE PATIENT'S RECORDS WHERE NOT ALL FAXED TO US LIKE THE IMMUNIZATION RECORDS WHICH IT WAS THE ONLY THING I HAD ASKED FOR. THEN I REPLIED BACK TO HER "I AM LOOKING AT THE RIGHT PATIENT THAT'S HOW I GOT YOUR OFFICE PHONE NUMBER TO CALL YOU AND I ALREADY GAVE YOU THE PATIENT'S NAME , LAST NAME AND DOB LIKE THREE TIMES." SO BECAUSE SHE DIDN'T LIKE MY TONE OF VOICE SHE TRIED TO BE A SMART ASS AND SAID "WELL I'M GONNA NEED YOU TO FAX OVER A MEDICAL RELEASE FORM AGAIN BEFORE I FAX OVER THE IMMUNIZATION RECORDS." MIND YOU THEY ALREADY HAVE A MEDICAL RELEASE FORM AND SHE WAS LOOKING RIGHT AT IT WHEN I CALLED. SO I FAXED OVER THE RELEASE AGAIN FOR THE SECOND TIME THE SAME EXACT ONE. I HOPE THAT WHOEVER IT'S SEEING THIS THAT YOU ALL THINK NOT TWICE BUT TRIPLE BEFORE YOU TAKE YOUR CHILDREN TO THIS DOCTOR'S OFFICE. I KNOW FOR A FACT THAT IF A FRONT OFFICE STAFF IT'S ACTING AND ANSWERING THE PHONE THIS WAY I WILL NOT BRING MY CHILDREN OR RECOMMEND THIS PLACE TO ANYONE !!!!!! RUDE JUST RUDE AND UNPROFESSIONAL SHE SHOULD GET FIRED. THE START IT'S THERE BECAUSE WITHOUT RATING IT GOOGLE WILL NOT ALLOW YOU TO POST BUT IF IT WAS MY CHOICE IT WILL BE A BIG 0."