Massey Towing and Recovery 457 Russell Road, Mount Airy, NC 27030

"John helped me get the part I needed late-night Saturday on a holiday weekend and then showed up at 11pm, roadside to help the mechanic install it. Would highly recommend."

"Massey Towing helped me out when I was stranded with my vehicle in a remote location. It turned out the issue was a simple fix (fuel pump shutoff) but I wasn't familiar with this issue and rather than go through the trouble of having a mechanic come out or tow my vehicle Massey Towing diagnosed the issue over the phone and walked me through the fix. I can't thank them enough for the help with what was a simple but very stressful issue. I would absolutely call them in the future if I ever run into car trouble in this area again."

"What A Scammer! DO NOT USE THIS COMPANY!! Our RV broke down on a busy interstate .. RV overheated and engine belt broke. Good Sam Roadside Assistance sent Massey Mobile mechanics to replace our broken belt. We measured the broken belt , called Massey to tell them to bring an 83 inch belt. They arrived with a 75 inch belt ... it didn't fit! The 2 'mechanics' left to get another belt, returned with the same 75 inch belt ... of course it still didn't fit. They left again to get another belt and returned with a 81 inch belt .. of course it also didn't fit! Massey mechanics then informed us there was nothing further they could do, which they did nothing, and that we owed them $600 plus $30 if we wanted to use a credit card! We were still stranded along a busy interstate for over 7 hours .. we paid them!! We then had to call Good Sam Roadside Assistance back and asked to be towed! After 12 hours alongside the interstate, we were finally towed 6 miles to a RV Repair Shop , at midnight. Next morning when Repair Shop opened, they were able to secure an 83 inch engine belt and we were on our way within one hour. DO NOT USE MASSEY ... we did not choose them, our insurance company, Good Sam Roadside Assistance recommended and sent them. Massey did nothing and charged us $630. Good Sam Roadside Assistance denied any responsibility for sending an unqualified company. RESPONSE TO MR MASSEY (OWNER): You are totally lying sir! We gave you the exact size of our serpentine engine belt: 83" when we called you before your mechanics left and yet they arrived with 75" belt which didn't fit. There was no misinformation on our part! The mechanic who did fix it, installed an 83" belt which fit perfect. What a way to run a business Mr Owner! I would suggest you consider reimbursing us the $630 you scammed from us!"

"You won’t find a kinder or caring towing company. Tyler picked us up within 30 minutes and hauled our horse trailer to a nearby facility. This family truly went above and beyond to be efficient and had the best customer service. I highly recommend them for any of your needs."

"These guys are super awesome. They picked up my vehicle from another shop in town. They were very helpful and understanding of my situation. The best customer service I've ever had out of any company in NC. They were able to diagnose the problems I was having pretty quick. 10/10 would call these guys again if I ever run into any vehicle problems again in this area."