Aaron's,

2123 Rockford St Ste 250, Mt Airy, NC 27030, United States

"Don’t not go to this place the manager is hateful and he dose not care so don’t go there at all and he look like a off brand Jerry Springer"

"Disappointed with their delivery personnel my wife and I was supposed to have a new bedroom suit delivered today needless to say we will be sleeping on air mattress until probably next week at the hands of driver not coming in to work. Hire more dependable drivers"

"Got a mower as well as a washer and dryer with them. The purchase process was streamlined, the products were delivered quickly, and the one time my washer malfuntioned the employees responded quickly and fixed the issue."

"have always used Aarons.. But after the experience I had today.. I wouldn't recommend Aarons to anyone!! Not even my most hated friends cat.. I ordered a few items and got them delivered with no issue.. My husband also created one and received his as well. We noticed damage to two items one on each of our orders.. Some how the items were mixed up and the pmt methods were confused and swapped and not charged to the correct cards.. That is the first issue, The second us the attitude and willingness to stand behind their service agreement.. Chase, who is the manager and will who is God only knows what there. worked with us.. At first it was great but now that some of the items are damaged they basically said we had to take pictures and bring them in. I am like NO! there was never stated an option to get a new couch even thought the service agreement says.. they said we can take 3 months off.. NO!! send someone out and pick it up and replace it.. Well, Today I called bc I noticed yesterday there was a crack in the top of my dresser that was delivered three weeks ago. Not only that but my husband had to disassemble the sliding door to utilize the drawers.. IT WAS STUCK! Now this?!?! OHHH I was mad.. So being untrusting of the store I called and made a complaint to customer service.. I am waiting on the call from the Regional Manager.. about 30 min after the complaint, I get a rude confrontational phone call from the manager CHASE at the Mount airy NC store.. Say, I don't understand why... he kept repeating that as I was furious bc he interrupted me at work, and basically said I was overreacting and that he did offer to replace it.. He stated he had told my husband he'd replace it.. IN FACT HE DIDNT... Bc I was present for the phone conversation.. I refuse to pay for products that are damaged.. And I refuse to deal with small minded people like Chase and waste money on poorly made products.. I have scheduled a time tomorrow for them to pick everything up Pics are below.. And i will sue Aarons if they don't hold up there end.. I am so mad I cant even see straight. The manager at the store basically made me feel like my time wasn't important, and that he didn't respect me"

"These staff was super, super helpful. The manager who has been there for 11 years was so funny and gave my daughter a dollar lol Super sweet...also, the staff was very knowledgeable about the rules and contract. I purchased a couch and love seat which will be delivered Friday! Fast and I'm so happy!"