Helen Shum, MD 6118 190th Street, Queens, NY 11365

"I have been at doctor's office for some time now, and while I have had positive interactions with both the doctor and the physician assistant (PA), unfortunately, my experiences with the nurse practitioner have been less than satisfactory. Let me start by saying that the doctor and the PA are both excellent professionals who have provided me with great care and attention during my visits. Their expertise and bedside manner have always made me feel comfortable and valued as a patient. However, I cannot say the same for the nurse practitioner. My encounters with her have been disappointing and uncomfortable. From the moment I stepped into the examination room, her demeanor was off-putting. She came across as judgmental and somewhat condescending, which immediately created a tense atmosphere. During one visit, I mentioned that I was experiencing symptoms related to anemia. Instead of showing empathy or understanding, the nurse practitioner seemed more interested in correcting my pronunciation. She repeatedly insisted that I had said "enemy" instead of "anemia," which felt unnecessary and unprofessional. Her insistence on this trivial matter made me feel belittled and invalidated. Moreover, her lack of empathy and abrasive attitude made it difficult for me to open up about my health concerns. A healthcare professional should strive to create a safe and comfortable environment for patients to discuss their issues openly, but unfortunately, I did not feel that way with her. Overall, while I appreciate the care provided by the doctor and the PA, my interactions with the nurse practitioner have left a sour taste in my mouth. I hope that the office takes steps to address these issues and ensure that all patients receive the respectful and compassionate care they deserve. Until then, I am hesitant to fully endorse this practice."

"Dr Shum is a thorough doctor, great bedside manners, listens and provides clear information. The staff is AMAZING all of them. The new space is spacious and nice, very clean."

"Dr. Shum is an excellent listener who takes the time to understand patients' concerns. Their attentive approach fosters a trusting doctor-patient relationship, ensuring comprehensive and personalized care. Also, Dr. Shum's Physician Assistant and staff contribute to the overall positive experience.Highly recommended for those seeking a compassionate and empathetic healthcare experience."

"Dr. Shum is dedicated to healing the ill. She uses all the latest tools and treatments and is continually studying and teaching to keep herself up to date. Her team of nurses and front desk personnel are a reflection of her and are all top notch! I feel incredibly fortunate to have her as my doctor. She answers all my questions and talks me through my concerns. There's nothing more you can ask for!"