Kendra Scott

"I bought a necklace here yesterday but didn't realize that the chain is literally tiny and when put on the necklace flips everytime I move my neck. I went in store again today (drove 22 minutes for this) just to ask for an extender, and they didn't have any. They said drive to north hills or wait until they get more in. They really should have more extenders given that these necklaces are basically chokers, not actual necklaces. Super disappointing."

"Terrible customer return policy and service. People are good but the return policy on jewelry is the worst. If your item is no longer current they can do nothing for your broken piece of jewelry. They will offer you a 15% discount so you can buy more jewelry. But then when it goes out of availability you are stuck with another piece of broken jewelry. This is happened to me over and over. They will not give you anything off their bad broken product."

"Every time I go to south point, I have to stop by Kendra Scott. Alexa is ALWAYS working and ALWAYS happy to be there. Without her, I do not know how the store would even be open. I understand short staffing, however, I have gone in there twice where she is alone. Go Alexa! Keep making Kendra Scott a friendly and positive environment to shop!"

"I am not really a jewelry person but I just might become one after coming to this Kendra Scott location. My husband got me this jewelry for Christmas, and I came to the store to switch out the stones. Absolutely GREAT down to earth team members and customer service. Also I like the practical approach of KS designs."

"Such beautiful, timeless pieces. All the staff members are super nice and friendly, always willing to help and go out of their way to make the customer happy. The color bar is an amazing option for those that want to mix and match to find the perfect piece. Kendra Scott is hands down one of my favorite places to shop for jewelry!"