JCPenney 6910 Fayetteville Road, Durham, NC 27713

"They seem to be getting rid of all their good stuff, like their Stafford Executive Dress shirts. And it's easier to get discounts online than in-store. It's starting to get a "going out of business" vibe."

"I bought a ring And it got sent out so that it can be seized before Thanksgiving. I have calls Over 10 × to see when I'll be getting my ring back. No one can give me any information. And I've been getting a run around for the last couple of weeks. It has been almost 2 months now. Everyone keeps telling me that a manager will call me but no. So finally yesterday I was told the company sent it back to JC Penney's December 12th. But they never got the package. And now I still have to wait. Because they don't have any more information for me. The management and customer service is terrible. I understand it was a holiday, but now it's January. You need to do better."

"They don't have anyone on the floor to help anyone. I found a nice pair of jeans and upon trying them on I've noticed dust spots and white spots on the front of them. After walking around for 5 mins looking for an employee, I found one only to be told these jeans "are made that way" mind you the dust was coming off.... needless to say they lost a sale and me coming back in the near future. Please do better :("

"I went there to return part of an online order on the day after Thanksgiving. It was a bad idea. Parking was horrendous and people were everywhere. However, JCP's staff showed up and "showed out". They were polite and knowledgeable."

"Slowest check out ever . Then pants didn’t ring up wanted me to wait for manager . Over 30 min in line with just two people in front of me. Walked out after the pants wouldn’t scan. Used to be one of my favorite stores but can see they are going down hill quick . They def lost money today"