Goodwill

"Very nice and dollar day that's the good stuff"

"The store and the cashiers are always great. The female manager is hands down the rudest person most unprofessional bait and switch pricer and needs serious guidance. When she gets caught at her game, she takes it out on the customer. Stop putting conflicting price stickers on things and blaming the customer for it. It's getting old."

"Hands down the best goodwill I have ever visited. I enjoy goodwill, I make occasional visits. I quite like shopping at goodwill, but I like shopping at this goodwill the most. The selection is amazing and the service is incredible. This is quite possibly the best goodwill of all the Rochester area goodwills. The weird T-Shirt department is lacking but that is made up for by the abundance of sewing machines. This is THE goodwill to go to if you’re looking for a goodwill to go to."

"Nice big store with a lot of stuff to choose from. My kids and I love going here on Sundays for dollar day. Staff is always friendly but lines can sometimes be long. I wasn't really happy with the way they changed policy and now have set prices on items as some of the items just don't seem worth the price they are asking."

"The manager (Heather) was so rude. She came out from the back already red faced and in a bad mood. I was really confused because she said they couldn't hold the desk because there was no room in the back but that doesnt make sense because they could bring something out in its place to make room. She was just refusing to even listen or hear me out before she even walked out of the back. So rude and unprofessional. And lacking empathy for someone that works in environment around donations and those that can't afford brand new things. Heather was unapologetic and even smiled, as if she was satisfied with my disappointment. I didnt raise my voice or return her rudeness, but I did leave my cart of treasures and left the store... Heather refused to let me come back tomorrow morning with a truck without any real reason. This has been my favorite goodwill for YEARS and I have never had a problem holding an item for less than 24 hours. My husband doesnt get out of work until 9pm so we couldn't get it today. I dont think I'll be returning to this store. Very unfortunate. Should probably offer some customer service training. Happy Holidays ****Update. My husband stopped on his way home from work at 8:30pm that night and she initially told him they could not hold it. Because of the time she finally allowed him to pay for it, as long as he could be there the next morning. She didnt say yes without being rude about it though, of course not!! She said "great now I'm going to have to ask someone to move the thing". Oh, and it was literally like 10 feet from the back doors.... boy. This lady NEEDS customer service training like no other. We arrived at 10:45am and Heather had already put the (paid for) desk back on the floor. They had been open for less than 2 hours! And I live 30 minutes away! Wow, she is great at being awful. The desk is mine now though. She told me no and it's sitting in my office right now. I am going to take this time to be a bit childish and say, take that Heather! Ha!!!!!"