Ack's Exotic Pets

"Great service, very friendly and knowledgeable, better prices than the chain stores and more interesting selection"

"Bought both of my snakes cali king and corn from them. Very friendly and knowledgable . I bought a sand boa that I wasn’t happy with and was able exchange her for the cali king after a week of owning her. Thank you Kim!"

"Love this place an they take such good care of each animal an it shows. Lots more exotic birds an snakes that I didn't get to photograph because I was so fascinated."

"Very knowledgeable staff. Wide variety of animals from snakes, lizards, parrots, hamsters, coolest tortoises ever!! And much more. All animals very friendly. We bought 2 healthy bearded dragons and an entire 40gal breeder setup for them as well. Colin was awesome. This was our first lizard ever. He spent over 1 hour with us the first day when we were looking. Very kind with our girls to teach them how to hold a lizard and teach us about caring for the beardie. He was very educated about reptiles, he was awesome at his job.. Kimi was great too. I live over 1 hour away. Glad we made the commute there and that we bought from them and not a chain store. We have now purchased 2 bearded dragon and 2 crested geckos we also go weekly to buy crickets and mealworms weekly and to also see what's new at the store"

"UPDATE 10/18: ADDING PHOTOS •Aldabras live in a terrible setup. They're not for sale (NFS), so this is their life, I guess. •In a corner are large turtles in black tubs. No UVB lighting on them. •The snakes are still crammed into the tiny boxes, and all showed strong signs of stress. •8 red foot tortoises in awful enclosure. NFS and they've been like this for over a year. (Text limit reached) 2017 REVIEW: SERVICE I spent about 20 minutes browsing and was not acknowledged by anyone the entire time. As this is the case, I can't say much about the service, besides there wasn't any. CLEANLINESS Both the cages and store itself are absolutely filthy. The moment you walk in, you're treated to the smell of cricket bins, the sort of thing you wouldn't normal have prominently displayed. It's a pet store, though, so I let it slide. Now let's discuss the cages. Many of the animals had very dirty water, sometimes filled with feces. The bottom covering (sometimes carpet, most times paper towels) on many of the leopard gecko cages looked like it hadn't been changed in days. I'll discuss more about cages later in this review. On to the store itself. There's clutter /everywhere/ with no rhyme or apparent reason, it's reminiscent of a hoarder house. There are cages and parts of things all over (including safety hazards on the floor). I'm not even sure what of this stuff was actually for sale and what was junk (that might have also been for sale). ANIMAL CARE This was the most dismal part of my experience in this store. •There are several large (roughly 14" nose to tail) tortoises crowded into small roughly 3'x3' enclosures. •Some of the snakes (including a full size Rosy Boa) are in roughly 8"x6"x4" acrylic row cages (the ones normally used for short times at reptile shows). The ball pythons spent the entire time I was looking at them rubbing their noses on the acrylic and looked anxious. The tanks were far too small for a proper heat gradient (if there was heat). Ball pythons in many tanks obviously lacked proper humidity, they had dry wrinkly skin, and some piled into their water bowls. It's worth mentioning here that I don't remember seeing temperature or humidity gauges on any of the tanks in the store (maybe I missed them?). All ball pythons (except the ones in the acrylic cages) are housed several to each tank, even full grown ones. Ball pythons are solitary animals, they become stressed when housed together. There are not enough hides in each tank to make it even reasonably comfortable for the snakes. •The leopard gecko tanks were filthy. Some had large parts of the bottom without covering. While I recommend counter top liner for leopard gecko flooring, paper towels are fine too. At least when cleaned properly, which these tanks were not. Small geckos had entire bowls of mealworms, something which in large quantities is known to cause impaction in small geckos (why risk it?). The geckos did not have a moist hide for humidity (which is needed for shredding). •The full size poison dart frog(s?) was in a very small enclosure where I'm not even sure if it had proper temperature parameters, the glass on all sides was almost completely fogged over. •All of the (I assume feeder) mice and rats are in small overcrowded (10g?) tanks. I know they're (probably) feeders, but they should at least be kept in humane conditions (especially if they're visible on the sales floor). •I'm unsure about the conditions of the fish, birds, and furry creatures, as I admit I didn't spend much time looking at them. REFUND POLICY As you can see from my review, buying a pet here runs you the risk of getting a sick animal. There are signs posted that there are no returns or refunds. Keep this in mind before purchasing any of their livestock. NOT HANDICAP ACCESSIBLE There simply is no room for wheelchairs or walkers. IN CLOSING I sincerely hope the owner sees this review and takes steps to address these issues. I'm appalled by the conditions in this store. In the mean time, if you're looking for a companion animal, I highly recommend looking elsewhere."