Ulta Beauty

"I place a order online and proceeded to the store when I got the email my order was ready. I show the young lady my email she scans it and then ask for my ID. I told her I don't have it on me but I do have a picture she said we need a psychical ID. I told her I left my entire bag at home. She goes would you like to speak to a manager I said yes please assuming she would help me. Instead fabi was like unfortunately we need the ID in hand. I said to her but I have a picture. She was very persistent. It's nothing I can do I worked here for over a year and that's been the policy. So I just ask to cancel my order she said ok no problem I can cancel your order for you right now. Ok your order is canceled. She also said to me would you like customer service number they would tell you the same thing. I said yes. She gave me the number and then when I asked her name she said FABI F.A.B.I. I came to this store once before and NEVER had this problem they were actually helpful and very patient I'm just so confuse if they not scanning the ID but looking at it the same way she would have looked at it on my phone and I showed her the email whats the problem."

"Have usually had positive experiences here, but not this weekend. This weekend I was accused of lying and refused an advertised sales price by one of the rudest employees I have some across. This, of course, goes against NYC gov rules on advertised sales prices. I noticed the displayed 30% off discount did not come off when checking out my items. I had also heard the sake advertised over the loudspeaker for the exact brand whose products I was purchasing. I asked the cashier about it and she said the sale had ended yesterday. I said that the sale price was still up and I heard an announcement made over the loudspeaker, at which point she looked over at her supervisor who came over and promptly and curtly said that they would not honor the price. I told her I heard an announcement made over the loudspeaker and she said that no such announcement had been made on that day. Not sure how she thinks I would know that such an announcement was being made if I had not heard it with my own ears. I told her that, yes it was made, and she once again insisted that I didn’t hear it because it wasn’t announced which was a total lie on her behalf. I, once again, said the sale price is still on the shelf and she said it says the sale ended yesterday (I did not see that, as all I saw was the 30% on the sign). I asked why they would leave a sign up that says 30% off if it’s no longer on sale and and all she said was that she would not honor the price. This employee was rude off the bat, came over with a sour face on immediately. If she har at least acknowledged that the sales price shouldn’t be up there anymore and hadn’t accused me of lying about what I heard over the loudspeaker, I might have just let this one go. However, none of your customers deserve to be treated in such a manner while trying to make purchases at your store. Maybe you have a way of listening to the recordings made throughout the day- go ahead and play it and you’ll see that the sale announcement was played on Sunday 11/5. I did call customer service and spoke to a lovely person there. However, still no callback from a supervisor."

"A lot was out of stock at this particular location and almost all of the fragrances’ testers were gone, maybe stolen? The staff was not as helpful as other Ulta’s that I’ve been to in the city. I will be taking the trek to Brooklyn for better service."

"Their pickup policy is ridiculous! Added my son as the pickup person, he had no ID so they didn’t allow him to pick up; no problem. I then go the next day (with my ID) and the order wouldn’t be released to me because I’m not the pickup person listed on email. BUT THE ACCOUNT, EMAIL & CARD USED FOR PURCHASE ARE UNDER MY NAME. I gladly had them cancel the order.. I’ll stick to Sephora."

"They sell used makeup, so they don’t follow Ulta policy. I picked up an online order, and as I was driving to work, I looked at the palette and saw it was visibly used! This was after the store associate looked in the bag to make sure everything was in there. I didn’t have time to go back then, so I chatted with customer service, and he began to put the blame on me, telling me I should have checked in the store. The sales associate checked( even tho it looked obviously used, and anyways Ulta says they don’t sell used makeup)"