Optum Primary Care - Howard Beach

"I just left there. I spoke with someone on the phone who assured me that the doctor I saw could help me that day although it wasn't an urgent matter. The medical assistant who would do my vital signs forced the temperature probe into my ear and kept the oxygen sensor on my finger for 20 minutes. It was low and she couldn't figure out that it wasn't going to get higher. She got upset with me and stormed out of the room. She treated me like an animal. This was a waste of my time. They tell you anything to get you in the door. Go elsewhere. Not a good experience!"

"I had emergency on the Fourth of July and I went to this facility. When you first walk in the place is nice and clean. The lady at the desk was very friendly. She asked if it was OK that we sit in our car because of the Covid restrictions. I told her sure no problem. I had to go back in to ask her a question, and she told me that they were ready for me. She also offered me something to drink. I guess by to look at my eyes she could tell that I was a bit flustered and was not feeling well at all. She came back with a bottle of water and a can of Ginger ale and a cup. I was very grateful and thankful. She made me feel quite at home. And very welcome. I will recommend this place to anyone and everyone. They very clean and very friendly. And I will be coming back again. Thank you again for your hospitality."

"I arrived as a walk-in after 9:00 AM on a Friday. It was extremely busy. I didn’t interact too much with the women at the front desk but I can imagine they go crazy saying the same thing over and over. I registered on the pad as is the procedure and then went to my car to fill out the forms online and wait. It appeared that I was in for a long wait. According to the app there were 17 people ahead of me and I considered going home for a while. I was glad I didn’t. The wait was less than an hour when I received a text message to go in. The medical assistant and the PA were very nice and thorough with my exam. I have been here before COVID and the atmosphere was a little more relaxed then."

"I was able to schedule my appointment fairly quickly. The staff was helpful and welcoming. I waited in my car to be called in for about 5 minutes. That’s pretty quick service if you ask me. I’ve had to bring my son here in the past and they were very good to him then as well...there’s parking on the side as well as parking on the street. Easy access. T"

"My experience in this office was phenomenal! Starting from the phone operator, to the receptionists, to the Medical Assistant who took my sons vitals, and the Nurse practitioner who was AMAZING, she was thorough, honest and extremely informative!! She asked my son how he felt, and she was so kind to him, she took her time and didn’t brush me off like other people do when they want to get their job over with, but NO SHE WAS JUST PERFECT! The office was so clean! I give this place 5 stars because they deserve it!"