Optum Urgent Care - Howard Beach 164-50 Cross Bay Boulevard, Queens, NY 11414

"My son had very high fever so I did a COVID test twice and both time turn positive. I took him to Optum urgent Care and the nurse came with a mask and did the test, 20 minutes later she came with a plastic shield and I figured he had COVID. Well the doctor came and said he didn’t have COVID. I told the doctor wow when I saw the nurse with the shield I thought he had COVID, but I ask why did I took two test at home and tested positive? What you took test a home? Yes. Let me call the nurse so she can take sample for lab. One week later I’m still waiting for them to tell me results. This morning I went in raised hell and they gave me results and sure enough he had COVID. How incompetent this Optum Urgent care is. A ten year old child going to school while sick. This clinic should be close. By the way their ratings sho be “0 stars “"

"They charge a $100 co-pay but they couldn't explain why. They told me it's because of "tiers" and something to do with Emblemhealth. I have Emblemhealth insurance and it's says $50 copay on my card. They wouldn't see me if I didn't pay up front and they don't do payments either. They also told me I had to call insurance for an actual explanation. I'm not sure where to go and my symptoms have gotten worse over the past three days. The emergency room is $150 so that's not possible. We have a terrible system folks."

"This is not the first time I have used this urgent care, but it’s my first time complaining publicly. Dr. Valerie Brutus was awful. It was 7:15pm. I had waited 35mins to see her and there was only 1 other person in an exam room (I made an appointment & I had been triaged by the medical tech). Dr. Brutus had negative energy walking into the exam room and listen to my symptoms “verbally”. She told me my results of rapid tests and walked out of the exam room. She did not listen to my chest or check anything on Me physically, but did ask if I needed a note?!? I said “it would have been nice if she has examined Me”. She said to go back into exam room. Wrong!! Dr. Brutus should know how to do her job and not be told be the patient. I paid out of pocket $115 for the visit to basically get a prescription sent to the pharmacy. It’s disgusting how she treated Me! Patients Beware and Advocate for your rights as a patient."

"Female receptionist was very dismissive about my ailments. She was focused more on getting me to come back another day or going somewhere else because the x-Ray tech wasn’t their instead of listening to my problem. The Male receptionist was much more helpful."

"I went to the Optum in Howard Beach for the first time yesterday evening. I made an appointment online. I was put into a room after attempting to fill out forms on my phone for about 15 minutes or a very non-user-friendly platform. I was put into a room at 6:01 PM. At 6:48 PM, after listening to the staff, laughing, joking, and yelling out loud for over 45 minutes, I left the exam room that I have been sitting in by myself and walked into their office and asked when I would be seen. They all looked astonished that there was a patient in the room. The medical assistant never told them that I was waiting, and, although they apologized, I couldn’t believe that that had happened. How can you be running a medical facility and have no idea that one of your rooms has a patient in it? I am a practice manager of a large dental practice in Long Island, and under no circumstances, would that ever happen in our office. I will never return to this facility, as I do not trust the quality of care, and I am angry that I even paid a co-pay for the 5 minute visit that I had with the doctor."