Damian Family Health Center

"Very unprofessional staff they never answer the phone. I’ve been trying to get in contact with somebody for about three weeks now I don’t know if I’m calling on a bit or bad days or what’s going on but every time I call I can never get to anyone I’m in the process of getting another doctor looking for a different doctor."

"I’m trying to schedule an appointment and they only pick up the phone to place you on hold without even greeting you. Basic telephone etiquette is required. State the name of the establishment and ask how you can help, after you’ve exchanged communication with the patient/potential patient you then ask if they’re able to hold. My gosh!"

"This clinic and all of Damien clinics throughout the 5 boroughs should be shutdown no courtesy no organization lack of prompt service, lacking of a great staff can't get the right medication prescription. This place or organization should not exist its like Willowbrook mental hospital back in the 70's but it's staff are the crazy one's. That's why I'm going to a herbalist/holistic medical doctor."

"The receptionists rarely answer the phones, and when they do they are extremely rude and unprofessional. If they don’t enjoy their jobs that much, then they should just quit. People are going to see doctors, so they probably already have enough stress and anxiety going on in their lives, they don’t need an unprofessional and rude person being the first they see when they walk into a clinic. That behavior is unacceptable and this clinic really needs to rectify it because it’s just disgusting to be treated so badly when you are being polite and just trying to see a medical professional. I don’t know if it’s the same woman each time, but every single time I have called I was greeted by someone in a really nasty tone and hung up on. Get your act together sweetie because that attitude is just not it."

"I scheduled an appointment with a specialist, which I showed up on-time for. They made me wait an hour before anyone saw me. They checked my vitals and then returned me to the waiting room. 30 mins later, a physician called me in and proceeded to do a full physical. I told him that I didn’t schedule a physical, that I had an appointment an hour and a half ago to see a specialist. Confused, he went over to speak with the receptionists, who said that I wasn’t supposed to come into the clinic, that I was supposed to be screened over the phone before making the appointment with the specialist. They apologized for the mix up and made an appointment for me to be screened over the phone for 10 AM the following day. I received the call at 11:13, I answered their questions and they booked me for a remote appointment for today at 12:15. It is now 2:25 and I have not received any calls or notices. I called the clinic, the receptionist confirmed that I did have an appointment and then redirected me to some unnamed voicemail to complain to. This was a complete waste of time and I will not attempt to use their services again."