AG Care - Jamaica, Queens

"Dr. Jannet is the best doctor in New York state. Her thorough examinations, beautiful spirit, & Amazing work ethic is profound.She healed me when I had a minor cold. I love coming to AG Urgent Care Especially For Her. They Need to Make her The Boss or Give her a Promotion some how!!! !"

"Every staff member has been awesome, welcoming and caring! I do not go to any other urgent care! Thank you Ms. Jannet & Trishana you guys rock! They take care of my family well! ❤️"

"The best urgent care I have been to and they are very professional, caring and gives excellent customer service."

"I went to AG Urgent Care in Jamaica on Saturday 14 Oct 2023 feeling quite unwell - aches and pains, shivers and shakes and also quite severe back and shoulder pain. I was seen by Latoya Betton who listened to my chest, took vitals and said I had the flu and prescribed anti virals. What she didn’t do was tap on my chest which would have revealed that I actually had pneumonia. I also question how she could have listened to my chest and not heard pneumonia given by that stage I actually had quite severe pneumonia. The severe back pain should also have led her to contemplate this and to order a chest Xray - but she didn’t order that. She also said my temperature was normal but failed to put together that I was taking both Advil and Tylenol - which I was and which I told the nurse. That is - my temperature in the clinic was medicated. Later the same day, the pain in my back got so bad I had to go to Emergency where my shortness of breath was also noted immediately and they were immediately concerned, ordered a chest Xray, CT Scan and other tests and determined that not only did I have pneumonia but that it had developed into Sepsis. I was admitted to hospital for 5 days altogether, lots of IV antibiotics and other things. Had I not got to Emergency, given sepsis had already started, I could have ended up in septic shock and died. Latoya Betton failed in her care for me. She failed to diagnose pneumonia and failed to clinically avert to what my symptoms could suggest or order appropriate tests. I called AG Urgent from hospital on Monday 16 Oct 2023 to complain and have this matter escalated as I was concerned for patient care at the center and wanted to ensure no one else had my experience. I was told I would be called back for follow up. It’s a week later now and no one has called me. Based on my experience, AG Urgent Care is unconcerned with actual patient care or experience and I would strongly advise against visiting the practice and especially warn that Latoya Betton may get your diagnosis wrong - and it could devastating."

"Extremely kind and attentive staff, doctors are always warm and considerate to patients.. and never a long wait! the team builds a relationship with patients, and I intend to visit as long as I live in Jamaica 100/10"