CityMD Maspeth Urgent Care - Queens

"Needed care asap due to strong Covid symptoms, Doctor and staff were professional and took their time to explain tests and meds prescribed, have always had a good experience at this location. Highly recommend."

"I’ve never been treated so poorly by a provider. I waited two hours in the room sitting there waiting, and when the doctor came I was met with attitude, annoyance to hear my symptoms, and not to mention, she would not stop staring at my tattoos when I was speaking to her. She also went on to assume that I can’t afford seeing a specialist because I was in between health insurance when I came for my visit. (I make well over 6 figures yearly, but that shouldn’t matter) She said I “can’t afford to see a pulmonologist” and I should seek ambulatory care. She judged me so harshly, and even gave me attitude that I didn’t go to the ER or a specialist for my symptoms (even though she assumed I can’t afford it?!) How am I supposed to know what level of treatment I need if I’m coming in for a persistent cough? I would ask her questions and she would answer them with “idk, I’m not a pulmonologist, radiologist” etc. I told her I have asthma and she said she doesn’t specialize in asthma. She also did not want me to have the proper DM cough medicine and I can assume it was because she probably thought I do drugs, given she was judging me based on my appearance. I also had to beg them for her to call me back after my visit to confirm whether or not she would be sending in my prescription for cough medicine. Because i never got a clear answer if i would or not. When she finally did she gave me the same attitude. I’ve never felt like more of a nuisance to a provider, or like I was asking stupid questions, or like I was receiving the bare minimum of “healthcare”, until I saw Dr. Carnaru at Maspeth City MD."

"I came here on an emergency visit and had to pay out of pocket due to my insurance being out of date. I paid an extra $5 and they did not give me back my change. Once I arrived home I realized and immediately called the store afterwards. The front desk receptionist even told me that I can come in the next day to pick up my $5. The next day I came in and they were surprised and baffled, and even said I had to call corporate for reimbursement. I had no receipt to prove it other than the verbal confirmation of one the employees. Make sure you you pay in debit or credit and not make the same mistake as I did paying in cash."

"The doctors are nice, but they don't check what your insurance covers. I was first recommended a dentist who didn't take my insurance by telling me they did, then sent a medication that my insurance didn't cover either. I wasted hours of my time because of this."

"No soap in the bathroom, not even an empty dispenser, just no soap at all. It is the bathroom by the desk in the back so I would hope the providers don’t use that bathroom! The woman who saw me was short and dismissive and offered me absolutely no help. She named two medications and dosages and asked which one I wanted, as if I was the medical provider. I asked what the difference was and she was incredibly rude. I do not feel like my concerns were addressed whatsoever. Front desk staff were talking badly of other patients as well."