Nao Medical - Jackson Heights Urgent Care 80-10 Northern Boulevard, Queens, New York 11372,

"Do not go here! I got seen for an ear infection in September. It took less than 10 min inside with the doctor. I walked out and asked if they needed anything/owed anything and they said no. Then in January I get multiple texts and emails that I have a $50 outstanding fee. Usually that wouldn’t be a problem bc I would pay right after a visit but the fact that they are saying I have an outstanding balance that I was NEVER informed doesn’t make sense. I call the billing department and ask for a statement. They say they’ve already sent one (which they didn’t) and that it’s only copay because my total was $400. I request a statement regardless and they say it take 2-3 days (let’s see if I get one). There is complete lack of transparency here!"

"Excellent care. Booked appointment and within minutes someone actually called to find out about my medical problem. I was seen the same day by a very understanding and competent medical assistant and Doctor. They took excellent care of me and were both very caring and gentle at the same time! The young gentleman at the front desk was also very kind and polite. Five stars!!!"

"I made an appt. for my mother and accompanied her. After waiting more than half an hour, the couple who was fighting about their bill when we arrived was still at the desk. Almost no one seems to work here, there is no respect for the appointments, you’ll just wait in a lobby full of other sick people for ages. Please find another option."

"I had a great experience in Nao Medical - JH. The people who helped me were very friendly and knowledgeable. I needed to get several testing done and they gave me the price of each one and solved all of my questions. Briana was very attentive and kind and she even followed up with me after the results. Milay was also very nice and helpful. Thank you so much for your help! Also, the place was super clean, I went around 7:00pm and there was no waiting line."

"I waited 2 hours from 10:20am to 12:30pm & I had an appointment booked, because the medical assistant up front never logged me in & when approached , gave me negative energy & attitude & didn't make sure I was next immediately. They need more staff , especially at the front desk, she can't handle it alone, she was overwhelmed & speaking to the patients rudely. The doctor & back medical assts were pleasant & fast. But because of this experience, I won't be returning to this location, unless I need a rapid covid test. They also only have about 7 chairs in the waiting area, which caused people to stand over an hour wait."