Essen Gynecology- Westchester Square 1434 Williamsbridge Road, The Bronx, NY 10461

"Wow! I should’ve looked at reviews before bringing my 3 year old granddaughter here! Brought her to their urgent care for a sore throat and although tests they took came back negative the NP assured me it was strep throat. How could she see the baby’s throat while she was crying and refusing to let her look in her throat?! Which brings me to the medical assistant who took her vitals .. rough and insensitive to a baby who is afraid of being at this doctors office. Her whole demeanor was negative. In the end I waited 20 minutes for this same medical assistant to type up a letter for daycare. She tells me only one day out daycare not two as the NP said. Isn’t strep throat contagious?? No question about this though: I will never return there not for myself not for anybody!"

"Dermatologist Dr. Bentley Patterson and her assistant continue to make appointments for me and my minor child in spite of asking the facility not to. As a result, I get several text messages and telephone calls about appointments we never made. It's rude, annoying and intrusive. Dr. Patterson isn't even a good doctor which is why they have to force these appointments."

"I’ve been going to this location for a few years always giving them the benefit of the doubt that they will get better but it hasn’t happen yet… first like many of you I sat there for more than an hour and the doctor never called me I have to walked out. Then I been seeing doctor Jackson, Matthew which prescribed a medication which needed a pre authorization… n never got a follow up from the doctor or the place and very dissatisfied with their service and if you try to contact an specific location can’t never do it cause they re route you to a call center….. Bad Business essen health care I’m looking for a new doctor smh"

"Currently sitting in this office for the second time. The first time I was here, there was a wait of over an hour and a half to go to the back. Once in the back, there would be another wait time. I rescheduled that appt for the next first appt of the day. Today I came in a little before 9 am (my appt time) signed my name, and sat down because there was no one at the front desk. Staff walked in and out of the back area without asking if we needed help or if we were being attended. I patiently waited until someone walked out of the back waiting area at 9:17 am and stopped them to ask if there was someone who can check me in. The young lady said she did not work in the department but went to the back to get someone who did. 2 minutes later, someone did walk behind the counter, and asked if I had an appt. I said yes.. her response was “did you sign your name on the clipboard” I responded with a yes and that my appt was for 9 am and no one had registered me. She said well “you’re supposed to sign your name and someone will be with you, that’s protocol.” She began speaking with another patient who had a 10:30 appt but wanted to be seen earlier. She informed her that the doctors don’t get in until 10 am and that the patient could wait. She looks at me and asks what doctor I’m waiting to see, then informs me she doesn’t come in until 10 am. We had what became a shouting match. She was behind a plexiglass and I was sitting in my seat in the waiting area with 4 other people. Had I not asked for someone to come out the reception area when I did, God knows how long I would’ve been waiting. Apparently, I was booked for a slot that should’ve been blocked and according to one of the department managers, the MD failed to inform her to block her schedule. There’s obvious miscommunication from the provider to the staff and from staff to the patients."

"First time coming to this clinic. I had an appointment for 3:30pm and there is still a wait time to be called due to the clinic being short staffed and overbooking clients. Thus not able to call the clients in at a timely manner. Terrible service. I don’t understand why people who are scheduled by appointment still expected to wait a long time to be called in by a doctor. First priorities are not met either. Clients who come in are serviced faster than clients who have been waiting for a while. I will no longer be visiting this location. Unprofessional clinic at its finest. Didn’t even see the doctor, ended up leaving after receptionist kept advising there were people headed even when I had an appointment."