UrgentWay Bronx 2826 Westchester Avenue, The Bronx, NY 10461

"**UPDATE** They still refuse to delete the $135 bill. I had to file a complaint with the Dept. of Health. (Please see below for details.) __________________________________________________________ 'Not-So'-UrgentWay. On October 9 2023 I was traveling to work and while running up the stairs in the subway, I tripped and banged my knee on the concrete stairs hurting my knee badly. So, I decided to get back on the train (from 42nd street) and travel back to this UrgentWay. (I traveled to UrgentWay because I assumed they were going to clean, disinfect, and bandage my knee.) HOWEVER, I WAS VERY WRONG. HERE'S WHY: 1) They didn't have the proper equipment. (No X-Ray machine to see if I had any broken bones). 2) They didn't have the proper medicine. (The doctor told me I needed a tetanus shot. So, I asked him if he could give me the shot. His response was, ''Go and get it from your primary care doctor''). 3) HE LOOKED AT MY BLOODY KNEE, AND TOLD ME TO GO HOME AND BANDAGE MY OWN KNEE. (I limped all the way home and cleaned and bandaged my own knee). 4) No Empathy. (As I left their office limping, I didn't sense much empathy at all from them.) 5) Three weeks later, they had a colossal nerve to ask me for $130 co-pay for the visit. (I told told them I will NOT pay it, and if I receive a bill, I will file a complaint with the Better Business Bureau.) WITH THE CURRENT MANAGEMENT, I WOULD NOT RECOMMEND THIS URGENT-WAY AT ALL. You're better off doing everything yourself, or going somewhere else."

"Every time I visit Urgent Care, I'm amazed by the excellent care they provide. To ensure that I have the greatest experience possible, everyone is kind and professional, and they pay attention to my needs and desires. I'm grateful."

"They didn’t have enough equipment. I had two positive pregnancy test that I took at home ( Clearblue) and I requested to take the blood test and when the staff matter took out blood the samples wasn’t labeled and the results was negative and I don’t believe that is my blood. But I will get checked in the regular GYN doctor. Urgent care is not good for pregnancies stuff. I didn’t saw them labeling the blood samples and there are more patients that did blood test. When you want to do blood test please don’t go to urgent care go to your regular doctor or emergency room."

"SCAM, SCAM! First, I was told my insurance was paying for my exam for work and only needed to pay $40. When I went there, I was told I had to pay my co payment on top of the $40! Now they want another $30! I highly recommend getting the cost in writing before service. Won't be going there ever again. Can't be trusted!"