Penfield Pediatrics, LLC 21 Willow Pond Way, Penfield, NY 14526

"Dr. Kaplan is so patient and helpful. I love that a real person answers the phone and they are always helpful."

"I gave 2 stars , doctor was great but front desk or whoever answer phone need phone etiquette. You need to re evaluate if you really like your job. I am a healthcare provider as well and I know how to treat people right. I do not recommend this place because of this type of people that work here."

"I always had a great experience with my doctors i saw here, BUT without fail every time I had to call the front desk staff they were very rude to me. Not friendly at all, and struggled to answer simple questions without being rude. I have been laughed at, talked down to and eventually would get very anxious at the thought of calling. I wouldn't be bothered if this was a one time thing but this happened over a handful of times."

"I gave three stars because the Doctors are nice but as far as the front desk staff go, 0 stars. The staff are rude over the phone and don't really have compassion. I received my son's test results through mychart over the weekend and called first thing on Monday. The results said he had Lupus which can be serious in a 5 yr old even deadly. I tired to speak to medical staff and she was rude saying "You have an appt next week and sighed when I said my son needs a sooner appt. due to his joint pain and huge loss in muscle and weight loss. She said she couldn't make appts since only 3 doctors were in and I would have to call tommorrow for appt. I asked to speak to someone over the phone due to my fear for the health of my son and she seemed annoyed. She finally took my number and still I'm waiting for a call back."

"I have four kids and have been with Penfield Pediatrics for about 16 years. We love it. Even when my insurance company had a serious glitch a couple years back and we had almost $700 in outstanding bills we were not responsible for, they were patient while the insurance company sorted it all out. We've always had good care, and my kids have had the same primary doctor for all of this time. We find people to be friendly and helpful, and are very satisfied."