Emu Health

"Let me start by sharing that I am a health care provider myself and understand that sometimes things can get hectic in clinic settings, but this place needs serious reorganization. The clinic is located in the depressing basement of a building, and staff seem miserable to be there. The Dr was nice, but impossible to reach for follow up needs. I was told multiple times "we don't know when she is working" when trying to call to schedule a follow up. Also had issues obtaining prior authorization for a needed test due to the office never sending any documentation to my insurance company, and it took over a week and 4 phone calls just to get medication sent to the pharmacy. They called me the day of my appt asking me to come in earlier, and then when I was rushing to get there they called and said my appt was canceled. Then they called back 5 minutes later and said it wasn't canceled, and then when I was 10 minutes away they called me back AGAIN said the machine was broken and I would need to reschedule. It is unclear to me if this was even true because I received another call the following day asking me to reschedule the missed appointment due to them receiving the prior approval for the test "after hours". The Dr never reviewed my test results and when I requested that they send them to my PCP to review them with me, they refused to release them and I had to escalate it to a manager. This is ironic seeing as they insisted I provide a referral from my PCP "for communication purposes" even though my insurance does not require one, so you would think they would not have a problem forwarding results to the referring provider. My advice would be to not waste your time with them and go elsewhere. Luckily I was able to have my PCP step in to manage my health concern and transfer the rest of my care to a different specialist."

"I would like to express my gratitude to the staff at EMU HEALTH for their exceptional care of my mother during her first visit. It was evident that the staff worked seamlessly as a team to ensure that she received top-notch treatment. I am truly thankful for everything they did. Additionally, I would like to give a special shout-out to Genesis Carlot for her outstanding assistance at the front desk and over the phone. She has been incredibly helpful and always took the time to address all of my questions. Genesis, you are truly amazing and have made a significant impact. My mother already adores you and appreciates your patience. She will definitely be seeking you out in the future. I am extremely grateful for the prompt and efficient service we received at this facility. My mother did not have to wait long to see the doctor, and Dr. Inoa was exceptional. She attentively listened to all of my concerns and displayed kindness and politeness throughout the visit. Thank you, Dr. Inoa, for your time and care towards my mother."

"The doctors, nurses and anesthesiologist are simply the best! The attitude is so warm and good that I definitely recommend this clinic!"

"The doctor was great. However the staff doesn’t know how to communicate. I’m tired of everyone telling me “you he’ll call me back” now waiting three days for the manager Carl to call me back. The fact that I’m still waiting on an authorization from insurance for MRI and the insurance is still saying they are waiting on more information from the doctor. WASTE OF MY TIME"

"I’m extremely disappointed with the handling of my 8 years old daughter’s dental appointment for tooth extraction. Full anesthesia was administered without necessary preliminary X-rays, a careless move that put my child at unnecessary risk. This oversight led to avoidable discomfort and pain for my daughter. Patient safety and comfort should be a priority, which clearly wasn’t the case here. I’m considering legal action due to this negligence."