NewYork-Presbyterian Queens - Ambulatory Care Center 182-15 Horace Harding Expressway, Queens, NY 11365

"There are signs all over the clinic that masks are mandatory due to Covid-19 again however no one in the clinic wears masks from the secretary to the medical staff. No one wears a mask. They don’t enforce masks for the patients either, you hear everyone coughing around but not wearing masks."

"the doctors/ providers are amazing; they’re attentive and informative about any of my concerns/ conditions. I’ve been hospitalized a few times this year and Dr. Islam Soliman and Dr. Ryan Mirchin were present during my hospitalization and tended to my care. Wait time is minimal even on crowded days. The only issue I have is the lady In charge of referrals desk never answers her phone. Doctors and medical staff are amazing!!"

"It has been three years since I have seen my own doctor from this office. Why? Simply because they make it extremely impossible for you to see a doctor, especially a day that would best serve you Mind you, this place has a lot of doctors And now you are telling me the latest appointment is 1pm? That is extremely ridiculous. CHANGE PROVIDOR. I know I did and I have been happy since You’re getting money out of my insurance just to come and have one of your doctors check me out? Then I will take my business else where since this establishment does not care for its patients and has a mentality that the patients do not work a 9-5 hour shift from Monday to Friday They should realize we live in NY"

"I have been calling since May 12th 2022 to schedule an appointment to return to Ahmed Gemei MD, the people either refuse to schedule my appointment and hung up on me or they simply don’t answer the phone and when they do they hang up on me once I start giving my information again. I have UC that needs constant attention after being diagnosed in their emergency room. An emergency room that I had to go twice too bc the first time they said nothing was wrong even though I was in pain. Very negligent at all offices. To get things done you have to fight and argue back with doctors to do more tests. They also refused to send patient advocate which is so disgusting of them. I need to get my UC checked and this doctor is the only one who has handled me very well compared to others and now I can’t even schedule an appointment due to this offices other staff. And he said on April they will contact me and never did and now I’m struggling to contact them. This is ridiculous, I’m all out of my medicine and need a damn appointment! I have Ulcerative Colitis and now I’m getting flare ups again."

"The emergency room that truly does not care and uses the pandemic as an excuse (excluding pediatrics) I went in at 4am cried 3 times and left at 8:30 not seen or called on the waiting area only had two others when I got there. They called one almost every two hours. It's like they want you to leave the seating are uncomfortable and hard and the wait is outrageous. I have had two other experiences as well before the pandemic where I left as well from being in pain from the long wait. You'd think I'd learned my lesson but being that it was 4am I gave it a chance and had high hopes when the waiting room was almost empty. This time though one of the 5 receptionist that changed shift during the time I was there said "good luck at another hospital during the pandemic" when I let them know I couldn't take it anymore and I'd have to leave to Mount Sinai because they always see me there quickly. You can see them all walking back and forth socializing while you're there as well... And not looking concerned at all about pateints."