MyEyeDr.

"The staff was very helpful and knowledgeable about all questions I had. I have 5 kids and they were able to see them all the same day which is amazing. The scheduling site online is super easy!!!"

"This is the most unprofessional office in Durham! The last two appointments that have been scheduled, have not been honored! The first time, the doctor was “sick” and we didn’t even so much as receive a phone call to let us know! I lost pay as I had already taken off because of the appointment! Fast forward to 1/23/24, received a voicemail stating the doctor had to leave due to an “emergency”, two hours before scheduled appointment time. Needless to say, I didn’t check my voicemails until AFTER I was in route! The receptionist could offer nothing except an unsympathetic apology and a bunch of excuses! This lack of professionalism is unacceptable and it’s time to find a new eye doctor, that actually comes to work!"

"My appointment was scheduled for 8:40. I arrived at 8:50 due to limit parking the parking lot was packed. I walked through the door at 8:51 and the receptionist wasn’t even there. When she finally came around the corner we had already been standing there for a few minutes and she proceeds to say “The doctor only give a 10 minute grace period” I explained to her what happened and she was stuck on I should’ve arrived at 8:50 and so on. Another patient that was waiting to be seen gave up her spot and allowed us to get her appointment because of how the way the receptionist acted. I understand the 10 minute grace period but like I explained before there was limited parking and we waited a few minutes before the receptionist came back to the desk. That’s not how you talk to people let alone act at your place of business"

"I scheduled an appointment about a month ago, which can be challenging for someone with ADHD. I received a text message to confirm my appointment and promptly replied to confirm it. However, when I arrived at the scheduled time, five minutes early, I was informed that they had actually canceled my appointment because I hadn't provided a verbal confirmation over the phone. It's important to note that they called me less than 24 hours prior, during a busy work period, when I had no time to return their call. They proceeded to make me wait in the waiting room for 40 minutes without informing me about the situation or offering any solutions. Feeling frustrated, I approached the receptionist to inquire about my status, to which they casually responded, "We are all booked up today." It was only when the doctor happened to come out that they suggested they could squeeze me in if I could prove that I had confirmed the appointment. Thankfully, due to my habit of not deleting texts and constantly having numerous tabs open on my browser, I was able to find the confirmation text and present it as evidence. Eventually, they agreed to "fit" me in, but the experience left me feeling quite aggravated and dissatisfied."

"I recently visited MYEYEDR. for new contacts and had a fantastic experience. Dr. Rhodes was extremely professional and thorough during the examination, ensuring that I got the perfect prescription for my needs. The staff, especially Paula, were friendly and helpful, making the process smooth and enjoyable. Highly recommend for anyone seeking quality eye care!""