Quest Diagnostics Brooklyn Heights - Employer Drug Testing Not Offered

"The woman who works here is so rude that it should be criminal. She seems to get power out of mistreating patients. This place is a waste of time and money. Dear Quest - please fire the woman who works here and get your act together."

"Akeela was wonderful! She took me less than 15 minutes after I walked-in, and she got the blood draw on the first try."

"The reviews nearly scared me off, but I’m glad they did not. The waiting room is admittedly the picture of corporate dystopia - and reading the Glassdoor reviews, I can see why - but I was treated very well, the service was very quick, and they were largely accommodating when I had issues with insurance (who keeps a physical card anymore?). It’s an okay spot."

"Glitchy automated check-in system. Your name doesn’t show on the displayed list of checked in appointments vs Walk-ins. They could not pull my lab work order from my doctor. Once I got my order from my doctor the nurse said I had to wait while she helped 2 other patients who had appointments 30 mins and 1 hour AFTER me. She couldn’t have THEM wait too long after THEIR appointments, even though I arrived on time and it was now an hour past my appointment! She casually dismissed me when I spoke up. I walked out not wanting medical work from them."

"This is a late post... I visited this Quest location on September 18th, 2022. The unmanned office pictures you see when you land on this site from your Google search are the ones I uploaded at the time of my visit. After reading the previous reviewer's post, it brought back the memories of that awful visit. I had made an appointment on the Quest website ahead of time and arrived at the office on time. There were two other people waiting for their appointments in the office when I arrived. Like the previous reviewer, I also checked in using their self check-in system. There was no one sitting at the reception desk, and no one ever arrived to man it in the entire 1.5 hours I was there. I, too, had the same experience of waiting a long time with no one coming out to check on us. My appointment time long passed, and the check-in machine claimed I missed the appointment that I'd been waiting nearly an hour for. I asked the people who were also waiting if they saw anyone coming out of the office, and they said "a while ago". After chatting about the awful service and how Quest could run an office like this in a busy location, the door to the office finally opened, and a man with very obvious fake bandages on both arms came strolling out. Shortly thereafter, a woman comes out of the office and calls my name, which surprised me because the two people I had been chatting with were there before me. The woman who took my blood had a brusque manner, like she was busy and I was a bother. After looking around the inner office, I realized she was the only one working there, and I got the sense the previous "patient" was actually a friend of hers who had been paying her a visit. They likely overheard our chatter in the waiting room and decided she had to go back to work. After getting my blood drawn without further issue, I left to find one of the people who had been waiting decided to leave without being seen for their appointment. A few hours later, I noticed a bruise where I had my blood drawn. While I did not experience pain, this bruise stuck around for a week."